Original topic:

[Galaxy S24+] Email error message

(Post creation time:  

09-5-2026 02:21 AM

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C

Cmego12

Asteroid

last edited

 

09-5-2026 07:33 PM

 

in

 

Attempting to reply to an email received this evening. Keep getting error message : Installed version of Android Web view caused email to crash. Uninstall the Web view updates. Restart email. Ui Android Webview has crashed on Samsung Galaxy S24+. 

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      Selected Answer

      S

      SamsungModerator1

      Community Manager

      09-5-2026 07:33 PM

       

      in

       
      Hello @Cmego12, welcome to the Samsung Community! We understand how frustrating it is to deal with a disruptive loop while trying to reply to important emails on your Galaxy S24+. Having your app repeatedly crash is an absolute hassle, but we will get this sorted out. Since uninstalling the updates via your app settings didn't resolve the issue, please try these troubleshooting steps.

      Clear Cache & Force Stop: Go to Settings > Apps > Android System Webview > Storage and tap Clear Cache, then select Force Stop. Repeat these exact steps for your Email app.

      Update via Play Store: Open the Google Play Store, search for Android System Webview, and check if a fresh update is available to override the corrupted files.

      Restart Your Phone: Turn your phone completely off and back on to fully refresh your system files. If the problem persists after trying these steps, you can find more advanced solutions in the Samsung Official Guide here. Please let us know how it goes so we can look into alternative solutions if needed!

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    • T

      09-5-2026 10:45 AM

       

      in

       
      Did you go to Android System Webview in your Settings - Apps and uninstall updates?

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      Cmego12

      Asteroid

      09-5-2026 01:47 PM

       

      in

       
      Yeah

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      S

      SamsungModerator1

      Community Manager

      09-5-2026 07:33 PM

       

      in

       
      Hello @Cmego12, welcome to the Samsung Community! We understand how frustrating it is to deal with a disruptive loop while trying to reply to important emails on your Galaxy S24+. Having your app repeatedly crash is an absolute hassle, but we will get this sorted out. Since uninstalling the updates via your app settings didn't resolve the issue, please try these troubleshooting steps.

      Clear Cache & Force Stop: Go to Settings > Apps > Android System Webview > Storage and tap Clear Cache, then select Force Stop. Repeat these exact steps for your Email app.

      Update via Play Store: Open the Google Play Store, search for Android System Webview, and check if a fresh update is available to override the corrupted files.

      Restart Your Phone: Turn your phone completely off and back on to fully refresh your system files. If the problem persists after trying these steps, you can find more advanced solutions in the Samsung Official Guide here. Please let us know how it goes so we can look into alternative solutions if needed!
    • C

      Cmego12

      Asteroid

      09-5-2026 07:37 PM

       

      in

       
      Thank you

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