Original topic:

Camera failed after One UI 8.5 Update

(Post creation time:  

08-1-2026 02:05 AM

)

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Pynkk

Asteroid

last edited

 

08-1-2026 02:05 AM

 

in

 
Hello! My camera and flashlight no longer functions after updating to One UI 8.5. I have run a test using the #*0#* function and the camera hardware and flash are both fine. I have tried everything but a factory reset, which I cannot do because of using my phone for work. Any suggestions? Or maybe is there a hot fix or patch im missing? Thanks!
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      Selected Answer

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      SamsungModerator1

      Community Manager

      08-10-2026 12:28 AM

       

      in

       
      Hello @Pynkk. Welcome to the Samsung Community!
      I can certainly understand how frustrating it is that your camera and flashlight stopped working after the UI 8.5 update, especially since a factory reset is not an option for your work phone. It is great that you verified the hardware is fine using the diagnostics test.
      Since the issue is mostly likely software-related, please try these safe alternatives:


      Clear Camera App Data
      : Go to Settings > Apps > Camera > Storage > Clear Data. This resets app settings without deleting your photos.
      Check Safe Mode: Hold the Power off icon in the power menu until Safe Mode appears. Tap it to see if a third-party app is causing the conflict.

      For detailed steps, check this Samsung Troubleshooting Guide. 
      If the issue persists, you can send an error report directly to developers using the Samsung Members app:


      Open the Samsung Members app and tap Support.
      Scroll down and select Error reports.
      Choose the relevant category (e.g., Camera).
      Describe the problem, ensure Send system log data is checked, and hit Send. 
      Please give these steps a try and let us all know the outcome! 

      This comment was created from this

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      Limonada

      Constellation

      08-1-2026 12:31 PM

       

      in

       

      Also mine s24 ultra.camera failed.the selfie works,also the panoramic after i clear cache,data and stop app. Flash and everything else from the rear doesn't..

      And also it heats up . This happend after the July update

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      pat1966

      Asteroid

      08-7-2026 04:35 AM

       

      in

       
      My camera wont open setting or finish my orders after update and they want me to send it in to fix it cant afford to be without it that long . I think since it was their screw up they owe me a new dam phone.
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      Pynkk

      Asteroid

      08-7-2026 05:31 AM

       

      in

       
      So after further investigation, its the ultrawide camera that has failed. I can utilize the Expert RAW app to take photos with the other lenses. However, I still cannot use the flashlight. And Expert RAW has an almost unusable amount of delay between clicking the shutter and the photo actually taking, so its not a long term solution for me. It also has prompted me to send it in to be fixed... at full cost to myself. Tech support also suggested I could take it to a local repair place here in town, but the one they partner with has not such a great reputation. Plus its a software issue, not a hardware issue, so im not sure what any repair attempt would accomplish.

      From research it looks like this same problem happened with the first wave of 8.5 UI updates back in May/June and it was fixed with a subsequent patch, maybe? I wish they would just push that out if thats the case. I also cannot afford to be without my phone for the time it would take to send it in. And I bought this phone in March specifically so I would have it to take pictures of my new baby due in October! So im really irritated about this lol.
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      fishman81

      Asteroid

      08-9-2026 06:33 PM

       

      in

       
      I am having the same issue. I filed a case and was directed to a service appointment at ubreakfix. They determined it was a camera issue and replaced the camera. It worked while I tested it in the store. Later that afternoon the camera failure came back. I'm frustrated and really thinking about getting rid of this phone.
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      Pynkk

      Asteroid

      08-9-2026 10:25 PM

       

      in

       
      See thats where they were trying to send me as well. But they weren't going to cover the cost, and its clearly a software issue. Replacing the hardware can sometimes fix a software issue temporarily, but only until the software re-updates and bricks it again. 😞 honestly the loss of my flash/flashlight has the largest impact on my life right now, which surprises me. Ive been a lifelong Galaxy user (my first ever smartphone was the S2!), but this has me thinking about switching for the first time ever. Im so disappointed in the lack of a response or fix for this, especially since they already dealt with this on some phones back in June!
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      fishman81

      Asteroid

      08-9-2026 10:49 PM

       

      in

       
      I agree it's a software issue. I installed the 9.0 beta today but unfortunately it didn't fix a thing. Samsung wants me to send the phone to their repair center. That is not possible as I need my phone for work. I am frustrated and considering trading this in for a pixel 11.
      S

      SamsungModerator1

      Community Manager

      08-10-2026 12:28 AM

       

      in

       
      Hello @Pynkk. Welcome to the Samsung Community!
      I can certainly understand how frustrating it is that your camera and flashlight stopped working after the UI 8.5 update, especially since a factory reset is not an option for your work phone. It is great that you verified the hardware is fine using the diagnostics test.
      Since the issue is mostly likely software-related, please try these safe alternatives:


      Clear Camera App Data
      : Go to Settings > Apps > Camera > Storage > Clear Data. This resets app settings without deleting your photos.
      Check Safe Mode: Hold the Power off icon in the power menu until Safe Mode appears. Tap it to see if a third-party app is causing the conflict.

      For detailed steps, check this Samsung Troubleshooting Guide. 
      If the issue persists, you can send an error report directly to developers using the Samsung Members app:


      Open the Samsung Members app and tap Support.
      Scroll down and select Error reports.
      Choose the relevant category (e.g., Camera).
      Describe the problem, ensure Send system log data is checked, and hit Send. 
      Please give these steps a try and let us all know the outcome! 

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      fishman81

      Asteroid

      08-10-2026 01:25 AM

       

      in

       
      Thanks. I have run through all of your mentioned steps. My issue still remains.
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      fishman81

      Asteroid

      08-11-2026 02:17 AM

       

      in

       
      I was able to make some progress. After updating to the 9.0 beta I rolled back to 8.5. Updated Google play protect and booted into safe mode. Then I booted back into normal mode. My camera has been working (knock on wood)
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      Pynkk

      Asteroid

      08-11-2026 02:34 AM

       

      in

       
      So that sort of makes sense in theory; when you rolled back, i bet it gave you a clean install of the 8.5. That was the first thing I had wanted to do three weeks ago, but Samsung had informed me there was no way to push a reinstall of a patch. I hope it continues to work for you! 🙏

      0 likes

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      fishman81

      Asteroid

      08-11-2026 11:00 AM

       

      in

       
      The joy was short lived. Problems started again after an hour., but at least this confirms a software related issue. I'm not sending my phone in for 2 weeks over a software glitch. If it isn't fixed within the month with an official patch I will no longer be a samsung customer.
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      Pynkk

      Asteroid

      08-11-2026 01:10 PM

       

      in

       
      Oh no! I was really hoping a clean install of 8.5 was the ticket. 😞 When this happened to phones back in May/June it looks like they pushed a software update that fixed it for affected parties. I have a hard time throwing away literally 15 years of exclusive Samsung customer-dom, but im starting to feel the same way.

      In the meantime, their Expert RAW app does at least allow for camera usage, albeit without the flash. Ive not found anything that can force the flashlight to work tho. 😞

      0 likes

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      eemarins

      Constellation

      08-15-2026 11:49 PM

       

      in

       

      My camera started to work again after I install the expert raw setting and Use QR code function via Quick Settings

      0 likes

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      Pynkk

      Asteroid

      08-16-2026 12:33 AM

       

      in

       
      That did at least allow me to scan QR codes and use my flashlight! Native camera and flashlight settings are still busted on my end tho. Glad its resolved on your end!

      0 likes

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      Pynkk

      Asteroid

      08-25-2026 11:26 PM

       

      in

       
      Alright so updates. I took it in to ubreakIfix, it took over 8 hours total across two days to do a factory reset and UI re-install. They are still saying the camera is the problem and have ordered the part to replace that ultra-wide lens. Cost is quoted at 106 plus tax, but the lens is on backorder and wont be in till mid September. I have expressed to them my concern that others have replaced the camera only to have it fail again shortly thereafter, but they've told me we have to run all the steps in order before we can get a resolution. -_- i will come back and update once I get the camera replaced.