Original topic:
Camera failed after One UI 8.5 Update
(Post creation time:
08-1-2026 02:05 AM
)
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P
Pynkk
Asteroid
Hello! My camera and flashlight no longer functions after updating to One UI 8.5. I have run a test using the #*0#* function and the camera hardware and flash are both fine. I have tried everything but a factory reset, which I cannot do because of using my phone for work. Any suggestions? Or maybe is there a hot fix or patch im missing? Thanks!
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Selected Answer
SamsungModerator1
Community Manager
08-10-2026 12:28 AM
in
Clear Camera App Data: Go to Settings > Apps > Camera > Storage > Clear Data. This resets app settings without deleting your photos.
Check Safe Mode: Hold the Power off icon in the power menu until Safe Mode appears. Tap it to see if a third-party app is causing the conflict.
Open the Samsung Members app and tap Support.
Scroll down and select Error reports.
Choose the relevant category (e.g., Camera).
Describe the problem, ensure Send system log data is checked, and hit Send.
Please give these steps a try and let us all know the outcome!
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Limonada
Constellation
08-1-2026 12:31 PM
in
Also mine s24 ultra.camera failed.the selfie works,also the panoramic after i clear cache,data and stop app. Flash and everything else from the rear doesn't..
And also it heats up . This happend after the July update
pat1966
Asteroid
08-7-2026 04:35 AM
in
Pynkk
Asteroid
08-7-2026 05:31 AM
in
From research it looks like this same problem happened with the first wave of 8.5 UI updates back in May/June and it was fixed with a subsequent patch, maybe? I wish they would just push that out if thats the case. I also cannot afford to be without my phone for the time it would take to send it in. And I bought this phone in March specifically so I would have it to take pictures of my new baby due in October! So im really irritated about this lol.
fishman81
Asteroid
08-9-2026 06:33 PM
in
Pynkk
Asteroid
08-9-2026 10:25 PM
in
fishman81
Asteroid
08-9-2026 10:49 PM
in
SamsungModerator1
Community Manager
08-10-2026 12:28 AM
in
Clear Camera App Data: Go to Settings > Apps > Camera > Storage > Clear Data. This resets app settings without deleting your photos.
Check Safe Mode: Hold the Power off icon in the power menu until Safe Mode appears. Tap it to see if a third-party app is causing the conflict.
Open the Samsung Members app and tap Support.
Scroll down and select Error reports.
Choose the relevant category (e.g., Camera).
Describe the problem, ensure Send system log data is checked, and hit Send.
Please give these steps a try and let us all know the outcome!
fishman81
Asteroid
08-10-2026 01:25 AM
in
fishman81
Asteroid
08-11-2026 02:17 AM
in
Pynkk
Asteroid
08-11-2026 02:34 AM
in
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fishman81
Asteroid
08-11-2026 11:00 AM
in
Pynkk
Asteroid
08-11-2026 01:10 PM
in
In the meantime, their Expert RAW app does at least allow for camera usage, albeit without the flash. Ive not found anything that can force the flashlight to work tho. 😞
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eemarins
Constellation
08-15-2026 11:49 PM
in
My camera started to work again after I install the expert raw setting and Use QR code function via Quick Settings
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Pynkk
Asteroid
08-16-2026 12:33 AM
in
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Pynkk
Asteroid
08-25-2026 11:26 PM
in