Original topic:
Unable to Add, Edit, or Manage contacts
(Post creation time:
04-6-2026 06:50 PM
)
3470 Views
A
ArkZ
Constellation
Problem started about a week ago. When opening Contacts app i am only able to view the contacts, but not edit them, or add new contact. Contacts are synced from Google and Samsung account. But when clicking on view storage location or view contacts source it doesn't list either Google or Samsung. Just device or make custom list.
When trying the same in "Safe Mode" everything works as it should.
In addition, when switching to my work profile, the contacts working as they should, can add, manage and edit. Issue only present in personal profile.
SAMSUNG Tech support tried to assist and after 2 hours were too unable to fix this issue.
Please help
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Selected Answer
AAbbott
Honored Contributor
04-6-2026 07:21 PM
in
If it works in safe mode, then some third party rogue app is interfering with proper operation. Safe mode only loads native Samsung and Google apps. You will have to determine what you may have downloaded around the time this started happening. If your phone is being managed by your organization, they may have added something that interfered. If it's not being managed, then it's something you downloaded.
AAbbott
Honored Contributor
04-6-2026 08:48 PM
in
Well, my only suggestion would be that if your contacts are backed up/synced to Google, make sure you have a complete backup of your personal data via Smart Switch and a USB drive and go ahead and reset your phone. Go to contacts.google.com and make sure all your contacts are there.
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ArkZ
Constellation
04-6-2026 09:47 PM
in
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AAbbott
Honored Contributor
04-10-2026 06:31 PM
in
An app doesn't necessarily have to have permissions for contacts to mess with things.
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skhetan
Constellation
04-7-2026 03:44 PM
in
I am having the same problem (began in the last week)
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ArkZ
Constellation
04-7-2026 03:52 PM
in
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AAbbott
Honored Contributor
04-7-2026 04:17 PM
in
Other than your initial contact with Tech Support, which I assume was over the phone?), did you put in an error report and include your logs and screenshots of what you are describing? Posting here will not generate a response from Samsung, but putting in an error report will.
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ArkZ
Constellation
04-7-2026 04:29 PM
in
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ArkZ
Constellation
04-9-2026 12:12 PM
in
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AAbbott
Honored Contributor
04-9-2026 01:26 PM
in
You may have to face the reality that a reset is your best option here, as much as you are trying to avoid it. Just make sure you back up your personal files to a flash drive before doing so. Everything else should be contained in your Samsung backup. For insurance you can make a complete backup of your phone via Smart Switch, provided you have an external device with enough storage, or you can utilize Samsung's temporary cloud backup.
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MK98
Constellation
04-13-2026 10:14 PM
in
AAbbott
Honored Contributor
04-14-2026 12:44 PM
in
Go to the contacts app settings and clear the cache (and data, if necessary. It won't delete your contacts).
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ArkZ
Constellation
04-22-2026 11:38 AM
in
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AAbbott
Honored Contributor
04-22-2026 11:42 AM
in
Can you do it in safe mode? If you can, some third party app is interfering. Figure out what you downloaded or was updated just before this started happening.
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sjac
Asteroid
04-25-2026 11:08 AM
in
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uservLyI4Fq0de
Constellation
06-2-2026 02:57 PM
in
Mine happened after Update.
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