Original topic:
Trouble installing apps
(Post creation time:
09-15-2024 09:15 PM
)
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userb5iOP42ZKs
Cosmic Ray
When I deleted a app I had on my phone for being glitchy and tried to reinstall it, it said there was a existing app and I had to delete that before I reinstall it but it wasn't even there so I can't install it. HELP!!!
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Selected Answer
Samsung_Moderator
Community Manager
09-29-2024 04:06 AM
in
Hey there! I can certainly understand how frustrating it can be when an app won't download!
I would suggest clearing the cache of the Play Store as well as the device, by following these steps!
Open the Settings app
Tap Apps & notifications or Apps
Find and tap the Google Play Store app
Tap Storage
Tap Clear Cache
Tap Clear data
Reopen the Google Play Store
If you do these, and it still will not let you download the app, the next thing I would suggest is to back up your information and try a factory data reset. I hope this helps!
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