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Step counter issue
(Post creation time:
03-1-2026 08:03 PM
)
1935 Views
GrimReaper4383
Galaxy
last edited
in
0 people had this problem.
Me too
4 likes
8 Comments
Selected Answer
Samsung_Moderator
Community Manager
03-2-2026 11:24 PM
Hi there GrimReaper4383!
I can understand how frustrating this can be. Can you provide me a bit more information to better assist you?
Which device are you using?
Here are a few troubleshooting steps to try:
1. Perform a restart on the device.
2. Check for software updates on the device and on the Samsung Health app.
3. Clear Cache: Go to Settings > Apps > Samsung Health > Storage > Clear cache.
Let me know if this helps!
1 like
03-3-2026 03:48 PM
0 likes
Focus
Comet
03-1-2026 08:47 PM
2 likes
03-1-2026 08:49 PM
03-1-2026 08:56 PM
xb99
Constellation
03-4-2026 07:03 AM
pajjas
03-5-2026 09:20 AM
Also the option for pause and start step counter is gone!!! Bravo Samsung! Installing third party app. Thanks!
Members_395C9Tk
05-15-2026 08:03 PM
Which one?
Selected Answer
Samsung_Moderator
Community Manager
03-2-2026 11:24 PM
in
Hi there GrimReaper4383!
I can understand how frustrating this can be. Can you provide me a bit more information to better assist you?
Which device are you using?
Here are a few troubleshooting steps to try:
1. Perform a restart on the device.
2. Check for software updates on the device and on the Samsung Health app.
3. Clear Cache: Go to Settings > Apps > Samsung Health > Storage > Clear cache.
Let me know if this helps!
GrimReaper4383
Galaxy
03-3-2026 03:48 PM
in
0 likes
Focus
Comet
03-1-2026 08:47 PM
in
GrimReaper4383
Galaxy
03-1-2026 08:49 PM
in
Focus
Comet
03-1-2026 08:56 PM
in
xb99
Constellation
03-4-2026 07:03 AM
in
0 likes
pajjas
Constellation
03-5-2026 09:20 AM
in
Also the option for pause and start step counter is gone!!! Bravo Samsung! Installing third party app. Thanks!
0 likes
Members_395C9Tk
Constellation
05-15-2026 08:03 PM
in
Which one?
0 likes