Original topic:
Samsung S22 Ultra - Strange Security Loop / Software Bug
(Post creation time:
03-17-2026 12:04 PM
)
3619 Views
A
anujkumar001
Constellation
I am facing a very frustrating issue with my Samsung Galaxy S22 Ultra. Despite entering the correct pattern, the phone refuses to unlock and keeps returning to the lock screen (as seen in the attached video).
This is clearly a software glitch/System UI crash and not a user error. My phone contains 10 years of priceless memories and critical professional data.
I’ve visited the service center, but the only solution being offered is a "Factory Reset," which will wipe everything. I cannot afford to lose my data due to a technical failure in Samsung's own system.
Looking for an urgent resolution that restores my device without data loss.
Selected Answer
AAbbott
Honored Contributor
03-17-2026 03:40 PM
in
Unfortunately, the only way to reset login information is to reset the phone. In the future, you should have more than one login method in case one fails and regularly make complete backups of your important data to an external device. Ten years without a backup seems like asking for trouble. All phones will fail at some point for any reason. The good news is that your contacts, apps, messages and settings are all in your Samsung backup. Your pictures should be backed up to Google photos. They will all be able to be restored after a reset. Sadly, you will lose any personal files not backed up to a cloud storage or external device.
userkmaZ7pR9pn
Asteroid
03-18-2026 07:28 AM
in
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AAbbott
Honored Contributor
03-21-2026 12:00 AM
in
Planned obsolescence or not, it's just foolish and counterproductive to never do a back up if you have important stuff saved.
NPCNPC
Constellation
03-31-2026 10:18 AM
in
SurvivngMomSteph
Constellation
04-6-2026 06:11 PM
in
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AAbbott
Honored Contributor
04-6-2026 08:52 PM
in
Were your photos backed up to Google? Go to photos.google.com or open Google photos on your phone. If they are in Google, you will be able to download them to your phone and the will appear in the gallery.
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userHmDvmojAYp
Constellation
05-8-2026 04:03 PM
in
Samsung_Moderator
Community Manager
05-8-2026 04:33 PM
in
Hello userHmDvmojAYp,
We are sorry that you are having these issues with your device. I can understand your Frustration. Seeing that you have performed the normal troubleshooting steps that would have been recommended , including your interaction with Ubreakifix, at this point we would suggest reaching out to our Support Center to set up service for you device.
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