‎Phone keeps restarting | Samsung US Community

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AstralArchangel

Cosmic Ray

last edited

11-28-2024 04:36 AM

in

I got this phone almost 2 years ago and for the past 2-3 days it keeps randomly restarting and lately it's been getting more unusable before it took a few hours to restart again and now it barely lasts a few minutes. Anyone have the same problem and resolve it?

Selected Answer
3
3Fees
Neutron Star
11-29-2024 04:52 AM

in

Galaxy S22
There is one way to determine if it's a hardware or software issue. Your service center can do this. There are shops that repair these phones or do data recovery as well.

Cheers
3Fees
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M
meself
Honored Contributor
11-28-2024 04:38 AM

in

Galaxy S22
Seen few mentions of this not sure of the cause or fix I would submit feedback
A
AstralArchangel
Cosmic Ray
11-28-2024 04:52 AM

in

Galaxy S22
Yeah I had a software update a few days before my phone started crashing. Could be due to that maybe? Not sure. I deleted some apps I recently downloaded as well as a full factory reset. Doesn't seem to help so maybe a software update will patch it
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meself
Honored Contributor
11-28-2024 04:53 AM

in

Galaxy S22
Should get a reply for the feedback
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A
AstralArchangel
Cosmic Ray
11-28-2024 04:54 AM

in

Galaxy S22
Do you know how long that takes? I did submit it already
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meself
Honored Contributor
11-28-2024 04:55 AM

in

Galaxy S22
Being holiday tomorrow might be next week it's not too long I think after submitted so my guess next week sometime
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A
AstralArchangel
Cosmic Ray
11-28-2024 04:57 AM

in

Galaxy S22
A week is a software but at least I won't be busy. It's a little embaressing for samsung if thr issue is rampant and important people had saumsung phones
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meself
Honored Contributor
11-28-2024 04:58 AM

in

Galaxy S22
Think it's a matter of finding the issue or cause than fixing it the logs submitted should help
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R
RichardBHolden
Comet
11-28-2024 05:06 AM

in

Galaxy S22
Maybe you have this enabled???
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A
AstralArchangel
Cosmic Ray
11-28-2024 05:07 AM

in

Galaxy S22
Nope. I heard it was sometimes this setting caused it but I have it off
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Yaswanth
Galaxy
11-28-2024 05:31 AM

in

Galaxy S22
Try these troubleshooting steps and see if this fixes your issue.
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
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A
AstralArchangel
Cosmic Ray
11-28-2024 05:35 AM

in

Galaxy S22
I tried checking for software updates already. Didn't work
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Yaswanth
Galaxy
11-28-2024 05:35 AM

in

Galaxy S22
Click on "No" at the bottom and it will show you further steps
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MrGhoul
Honored Contributor
11-28-2024 07:04 AM

in

Galaxy S22
You can find out if a downloaded app is causing the reboots by restarting your phone in "Safe Mode." You can reach Safe Mode by pressing and holding the power button until the power off pop-up appears. Then, long press the power off option until the Safe Mode prompt appears.Safe Mode on Android restricts third-party apps. If the problem goes away in Safe Mode, then an app is likely causing the restarts. You would want to start with the most recent app downloaded and uninstall the problem app.

Also, something to check is your phone's storage, If it's full, that can also cause the issue you are experiencing.
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MrGhoul
Honored Contributor
11-29-2024 12:12 AM

in

Galaxy S22
I would reach out to samsung customer service on the main members home page > support. A tech can remote access your device to diagnose your issue.
A
AstralArchangel
Cosmic Ray
11-29-2024 12:31 AM

in

Galaxy S22
I sent some feedback but I'll try this too. Thanks!
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MrGhoul
Honored Contributor
11-29-2024 12:40 AM

in

Galaxy S22
You're welcome!
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Members_3xPmXEC
Constellation
11-29-2024 12:13 AM

in

Galaxy S22
I'm having the same exact problems. Full factory reset did not help at all. Tried every troubleshooting tip I could find, nothing worked. I've stuck with Samsung since my Galaxy S4 and now debating what to do next. It is killing me that I have to replace a phone that is only 2 years old, for problems that many people are having and is clearly a defect in S22 phones and not the fault of the user. It is enough to make me turn away from Samsung when I previously thought I'd be a lifelong user.
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MrGhoul
Honored Contributor
11-29-2024 12:26 AM

in

Galaxy S22
I agree! Samsung needs to acknowledge the problem that numerous devices are experiencing and find a fix.
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A
AstralArchangel
Cosmic Ray
11-29-2024 12:32 AM

in

Galaxy S22
Yeah ever since the s22 came out all I hear from the specific model is issues. Either with heating or battery it's so annoying. I've thought of switching too but my whole ecosystem is samsung now and it'd be a hassle but if I got a good deal I might go to I phone. Or just upgrade my phone
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3
3Fees
Neutron Star
11-29-2024 04:33 AM

in

Galaxy S22
https://www.samsung.com/ph/support/mobile-devices/how-to-troubleshoot-when-your-phone-reboots-repeatedly/

Cheers
3Fees
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A
AstralArchangel
Cosmic Ray
11-29-2024 04:36 AM

in

Galaxy S22
I tried all of these. I have no software updates available. Safe mode made me completely unable to open my phone at all. A factory reset still had the issue occurring. I went to a place to get service done but unfortunately I went an hour before close so they couldn't do a full check of my phone but they said that my phone appears to be fine.
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Original topic:

Phone keeps restarting

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