Original topic:
Phone getting stuck and restarting
(Post creation time:
01-12-2026 05:50 AM
)
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A
Addy22
Constellation
Hello! Since last 1 week I am observing pause of 2 3 second when using phone. Also when there is lot of operatons like notifications coming and app getting used the phone also restarts. I tried clearing the cache participation and have been deleting app as well. Any recommendations what options I have apart from Factory reset.
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Selected Answer
Samsung_Moderator
Community Manager
01-13-2026 05:56 PM
in
Hey Addy22! Welcome to the community!!!! Nowadays, phones are used for everything! Let's get this situated for you as soon as we can.
Give this link a shot: http://www.samsung.com/us/support/troubleshoot/TSG10001531/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
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If your unit is out of warranty, and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
http://www.samsung.com/us/support/service/location