Original topic:
Phone Shutting Down
(Post creation time:
05-3-2025 02:08 AM
)
9052 Views
M
MW5
Asteroid
My phone must have received an update last night. It keeps freezing and shutting down and now it won't restart without erasing ALL APP DATA. I'm extremely frustrated. I'm flying out of town tomorrow and this is NOT the time. What is this one UI thing? I noticed something on my phone about it today and all of a sudden, I have NO PHONE.
Selected Answer
Mujibar
Honored Contributor
05-3-2025 03:01 AM
in
If it works and your phone is able to boot sort of properly, you should connect it to a computer and copy your user data to a hard drive or flash drive.
At some point, you'll have to perform a factory reset on your phone. It will probably be a pain, but it's the only way to fix whatever's currently broken.
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Mujibar
Honored Contributor
05-3-2025 02:12 AM
in
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MW5
Asteroid
05-3-2025 02:17 AM
in
Not at ALL.
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Mujibar
Honored Contributor
05-3-2025 02:19 AM
in
1) Turn off your device.
2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.
3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."
4) Press the Side/Power button to execute.
5) Use the Volume buttons to highlight "Yes."
6) Press the Side/Power button to execute.
7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.
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Mujibar
Honored Contributor
05-3-2025 02:37 AM
in
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Mujibar
Honored Contributor
05-3-2025 02:41 AM
in
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MW5
Asteroid
05-3-2025 02:41 AM
in
It says Android Recovery
Your phone couldn't start normally. Some configuration data may be corrupt. Follow the instructions below:
1. Try again (then an explanation)
2. Erase app data (then an explanation)
3. Visit Service Center (then an explanation)
Then I can use the volume buttons to
TRY AGAIN
ERASE APP DATA
POWER OFF
VIEW RESCUE LOG
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Mujibar
Honored Contributor
05-3-2025 02:49 AM
in
None of this will be a quick fix. Definitely not something you want to attempt tonight, as you're traveling tomorrow. Do you have another phone that you can use temporarily?
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Mujibar
Honored Contributor
05-3-2025 03:01 AM
in
If it works and your phone is able to boot sort of properly, you should connect it to a computer and copy your user data to a hard drive or flash drive.
At some point, you'll have to perform a factory reset on your phone. It will probably be a pain, but it's the only way to fix whatever's currently broken.
0 likes
MW5
Asteroid
05-3-2025 03:06 AM
in
Thank you, this is so extremely frustrating.
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Mujibar
Honored Contributor
05-3-2025 03:10 AM
in
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