Original topic:
[MODERATOR ESCALATION] Account B7002 Server-Side Anti-Fraud Lock on Samsung Checkout
(Post creation time:
08-26-2026 01:40 PM
)
533 Views
A
anonymousUser
Asteroid
Hello Samsung Community Moderators,
I am requesting an internal escalation to the Samsung Checkout / Anti-Fraud Engineering Team regarding a persistent server-side account lock that local support channels have been unable to resolve for 30 days.
Error Code: B7002/P/40VWY
Issue Description: In-app purchases via Galaxy Store fail immediately. The 3D Secure OTP and bank verification succeed, but Samsung Checkout drops the transaction on the server side.
Root Cause: A false-positive security trigger caused by a concurrent payment request between the Secure Folder environment and the main profile.
Troubleshooting Done: Local support suggests factory resetting, but as a software developer, I know local client resets cannot clear a server-side HWID / Account security flag. System logs were already submitted via Members 30 days ago without progress.
Account and Device Info:
Device Model: Samsung Galaxy S22
Error Code: B7002/P/40VWY
Could an official Samsung Moderator please open an internal escalation ticket with the global Checkout / Risk team to manually clear the B7002 flag on my account?
Thank you for your assistance.
Robin621k
Honored Contributor
08-26-2026 03:10 PM
in
anonymousUser
Asteroid
08-29-2026 06:15 PM
in
You're right, sorry for that.
Samsung_Moderator
Community Manager
08-26-2026 04:16 PM
in
Good morning @JSRust, and thank you for reaching out. Unfortunately Samsung In-App Purchase V4 in the Galaxy Store was discontinued on 7/31/2026. Apps that were not updated will have limitations when it comes to making purchases or redownloading.
Make sure that the applications are the latest version listed in the Galaxy Store. If you are still having issues after, you'll need to contact the developer using the sellers e-mail at the bottom of the apps detail page.
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Robin621k
Honored Contributor
08-29-2026 06:20 PM
in
anonymousUser
Asteroid
08-29-2026 07:07 PM
in
Thanks, I did it
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Mal13
Constellation
09-3-2026 08:38 PM
in
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anonymousUser
Asteroid
09-13-2026 06:46 AM
in
Still no resolution or update from moderation after 2 weeks. The issue has been escalated directly to global Store/Partner operations via official channels. B7002 anti-fraud lock remains active on the backend.
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