Original topic:
Gallery/files apps crashing
(Post creation time:
09-30-2024 02:00 AM
)
18744 Views
D
D_Hall
Asteroid
Gallery app keeps crashing when I try to open it. The same is happening to my files app. If I try to access the gallery through settings or the app store, that app then starts to crash as well. clearing caches and restarting the device does not solve the issue.
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Selected Answer
D_Hall
Asteroid
10-2-2024 09:08 AM
in
UPDATE ISSUE FIXED: I searched for [.heic] in my phone and it turns out I had heic files that caused my phone to crash. However I was unable to locate them and delete them without the phone crashing. I plugged my phone into my laptop to find the heic files/photos and deleted them from my laptop. My laptop notified me that these files will be deleted from the phone permanently as well and it worked. I can open my gallery and any previously crashing app.
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Otownmom4
Constellation
10-3-2024 03:47 AM
in
I know exactly which pictures are the heic files...they were downloaded from a text from an Iphone today. Unfortunately, there is no way for me to access them because they are saved in my gallery...and the whole problem is that thee gallery app keeps crashing because of these pictures. Any suggestions?
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BladeOfMoon
Sun
09-30-2024 02:58 AM
in
ellehcar
Asteroid
09-30-2024 03:49 AM
in
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ellehcar
Asteroid
09-30-2024 03:47 AM
in
user3zr8gFGEil
Asteroid
09-30-2024 05:42 AM
in
katk0816
Asteroid
09-30-2024 10:52 PM
in
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user3zr8gFGEil
Asteroid
09-30-2024 10:54 PM
in
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katk0816
Asteroid
09-30-2024 10:56 PM
in
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Mathew
Cosmic Ray
09-30-2024 02:26 PM
in
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Chucky2
Constellation
10-2-2024 02:41 PM
in
Having the same issues after the big update the phone did on the 1st of October. Still can not get the folder to stay open, keeps glitching out
Dracoshooter
Constellation
10-3-2024 03:00 AM
in
Files app is still working.