Original topic:
GRIEVING LOST PHOTOS
(Post creation time:
10-2-2026 08:17 AM
)
367 Views
C
ChelseaWB
Constellation
Hello Samsung Support
In converting to my new S26 Ultra a great deal of photos and other media was seemingly lost... is it possible that you can help to retrieve the items them from my S22 phone?
Please help
Chelsea
Selected Answer
Samsung_Moderator
Community Manager
10-8-2026 03:43 PM
in
Hello ChelseaWB, welcome back! In order to access your Samsung Cloud please go to settings > click on your Samsung account name > then select Samsung Cloud.
Please feel free to let us know if you run into any other issues; we are here for you and happy to help!
0 likes
Oxford
Honored Contributor
10-2-2026 08:45 AM
in
Michael_pz15
Nebula
10-2-2026 01:34 PM
in
0 likes
meself
Honored Contributor
10-2-2026 07:42 PM
in
0 likes
Samsung_Moderator
Community Manager
10-2-2026 07:45 PM
in
Hello ChelseaWB, welcome to the Samsung Community. We are happy to have you here and are more than willing to help you with your lost files.
We wanted to ask if you had the opportunity to try your file conversion using Smart Switch?
This approach will allow you to transfer data between 2 devices.
Please let us know if this works for you, we look forward to your response!
0 likes
ChelseaWB
Constellation
10-8-2026 05:46 AM
in
0 likes
Samsung_Moderator
Community Manager
10-8-2026 03:43 PM
in
Hello ChelseaWB, welcome back! In order to access your Samsung Cloud please go to settings > click on your Samsung account name > then select Samsung Cloud.
Please feel free to let us know if you run into any other issues; we are here for you and happy to help!
0 likes