Thanks for the feedback - not worried about data since the phone is empty - did tried many times the factory reset which did not solve the issue - this is why I am hoping for the last hidden miracle trick !
Hello philippef, welcome to the Samsung Community! We are happy to have you here. While your phone may be functioning less than ideally, we want to let you know that we’re also happy to help!
A couple of questions for you.
Have you had the chance to try booting your device in Safe Mode? This way we can determine if you have an installed application on your device that is interfering with the way the phone operates.
Thanks for the replies I did try the safe mode to see whether that could solve either of the problems (wifi and boot loop). It did not I did the diagnostic as well. For the boot loop, it did not detect anything in Step 1. For the Wifi, as the app asks for enabling Wifi, it's then useless as this is precisely what is malfunctionning
Pianodude58
Honored Contributor
10-6-2026 12:20 PM
in
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philippef
Asteroid
10-6-2026 02:50 PM
in
Thanks for the feedback - not worried about data since the phone is empty - did tried many times the factory reset which did not solve the issue - this is why I am hoping for the last hidden miracle trick !
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Samsung_Moderator
Community Manager
10-6-2026 04:47 PM
in
Hello philippef, welcome to the Samsung Community! We are happy to have you here. While your phone may be functioning less than ideally, we want to let you know that we’re also happy to help!
A couple of questions for you.
Have you had the chance to try booting your device in Safe Mode? This way we can determine if you have an installed application on your device that is interfering with the way the phone operates.
If you’ve already tried this, have you also tried running a Samsung Phone Diagnostic Test through the app?
ell
When you have the chance, please get back with us and let us know the things you’ve already tried so we can determine where to go from here.
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philippef
Asteroid
10-6-2026 04:52 PM
in
Thanks for the replies
I did try the safe mode to see whether that could solve either of the problems (wifi and boot loop). It did not
I did the diagnostic as well. For the boot loop, it did not detect anything in Step 1. For the Wifi, as the app asks for enabling Wifi, it's then useless as this is precisely what is malfunctionning
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Samsung_Moderator
Community Manager
10-6-2026 06:56 PM
in
Hello philippef, in this case, since we’ve tried all the troubleshooting steps applicable to your situation we recommend visiting an authorized service center, or to schedule a repair service online.
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