Original topic:
S21 5G Charger Overheating
(Post creation time:
08-20-2025 08:49 PM
)
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M
Mizfitz44
Asteroid
What can you do when your 6 month old Samsung Super Fast Charging block nearly sets your phone on fire, but partially melts the internal charging board?!!
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Selected Answer
Samsung_Moderator
Community Manager
08-21-2025 11:49 PM
in
Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
0 likes
MrGhoul
Honored Contributor
08-20-2025 09:17 PM
in
That's not good! Is it under warranty? I would reach out to Samsung customer service to see what they say.
You can contact Samsung below
https://www.samsung.com/us/support/contact/
Mizfitz44
Asteroid
08-20-2025 09:18 PM
in
0 likes
Mizfitz44
Asteroid
08-20-2025 09:25 PM
in
0 likes
Dan2023
Honored Contributor
08-20-2025 09:44 PM
in
The worst they can say is no.
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meself
Honored Contributor
08-21-2025 02:40 AM
in
0 likes
Samsung_Moderator
Community Manager
08-21-2025 11:49 PM
in
Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.