Original topic:
Restore after factory reset gone bad
(Post creation time:
10-28-2024 07:52 PM
)
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TonyGSD
Cosmic Ray
S21 Ultra was acting buggy, so I decided to do a factory reset to try to fix it. (It didn't)
I backed up everything on my google drive and on my Samsung account.
Long story short, it's a PITA to restore a factory-reset phone compared to a new device. I wish I would've just upgraded to the S24 Ultra and never attempted the cloud backup / restore on the old device.
Anyway, I lost my notes (the app on Samsungs) in the restore process. I cannot find anything on google drive, and the Samsung account restore did not bring them back, either. Since the reset didn't help my phone issues, I bought a new S24 Ultra but am unsure of the best way to set it up; I'd like to try to locate and restore my notes, first.
Do google drive backups save the "Notes" app data? The backup I selected said it did backup app data.
Why didn't my Samsung account backup/restore save the Notes? Is there a way to verify they exist somewhere in the cloud, or try to specifically restore them now?
Selected Answer
LongHiker
Galactic Samsung Care Ambassador
10-28-2024 09:41 PM
in
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LongHiker
Galactic Samsung Care Ambassador
10-28-2024 08:15 PM
in
@TonyGSD Samsung Notes syncs to the Samsung Cloud. You have to enable this inside of Samsung Notes settings.
This is separate from the Samsung Cloud backup in phone settings -> Accounts and backup -> (Samsung Cloud) Back up data.
TonyGSD
Cosmic Ray
10-28-2024 08:30 PM
in
Well that's good to know, it was turned off, so it's now on.
How can I restore a temporary backup from my Samsung account? Samsung cloud app is no longer available, apparently. I can log into my Samsung account and see a temporary backup that will expire in 19 days, but nowhere on the phone can I see any restore options. It's as if they can only be done while setting up the phone.
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LongHiker
Galactic Samsung Care Ambassador
10-28-2024 08:33 PM
in
@TonyGSD To restore from a Samsung account backup, go to phone settings -> Accounts and backup -> (Samsung cloud) Restore data
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TonyGSD
Cosmic Ray
10-28-2024 08:38 PM
in
Restore Data is not an option I see; only manage accounts, back up data, then (Smart Switch) transfer data for device setup, external storage transfer.
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realaud
Honored Contributor
10-28-2024 09:09 PM
in
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TonyGSD
Cosmic Ray
10-28-2024 09:12 PM
in
Nope. Samsung Cloud app has been discontinued apparently, and is not on my phone, or downloadable.
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TonyGSD
Cosmic Ray
10-28-2024 09:39 PM
in
Apparently, this is only an issue for Verizon customers?
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LongHiker
Galactic Samsung Care Ambassador
10-28-2024 09:41 PM
in
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realaud
Honored Contributor
10-28-2024 09:48 PM
in
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realaud
Honored Contributor
10-28-2024 09:46 PM
in
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TonyGSD
Cosmic Ray
10-28-2024 09:48 PM
in
My carrier is Verizon. From what I understand on the reddit link above, this is a Verizon-Samsung issue.
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realaud
Honored Contributor
10-28-2024 09:52 PM
in
You should consider buying unlocked phones in the future. In the meantime, for the future, sync your notes to your Microsoft One Notes. Or use a different notes app. I use ColorNote, which syncs through Google.
Also Verizon is the most restrictive of the carriers in what controls they take away from the user on their locked phones.
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Mixman
Constellation
11-10-2024 10:22 PM
in
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