Original topic:
One UI 6.1 keeps needing to be installed (update loop)?
(Post creation time:
06-19-2024 10:11 PM
)
22938 Views
S
SneedoftheWest
Halo
My S21 just received the 6.1 update and I installed it. After installation the phone starts normally but then it wants to install it again. I did that once but, after restarting, it still wants to install the update. I paused it and now it's telling me it will install it on Sunday 6/23. How do I terminate this loop?
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Selected Answer
Samsung_Moderator
Community Manager
04-16-2025 03:28 PM
in
Absolutely, and welcome to the Community! Here is the guide to using Smart Switch to update your phone: https://www.samsung.com/ae/support/mobile-devices/how-to-update-software-using-smart-switch/
You can also try a factory reset. Make sure to back up everything beforehand (https://www.samsung.com/us/support/answer/ANS10002780/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS10002030/
If you are still experiencing an update installation loop, service may be needed.
For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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realaud
Honored Contributor
06-19-2024 11:32 PM
in
zippy_
Constellation
06-20-2024 02:50 PM
in
Also having this issue after having installed 3 times and restarted all 3 times. Is this update bugged?
realaud
Honored Contributor
06-20-2024 04:36 PM
in
send an error report via the contact us in settings/general management.
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SneedoftheWest
Halo
06-20-2024 09:51 PM
in
The third time was the charm and the loop is no longer in play. Oddly enough, each of the first two times it installed it completely finished, optimized all apps and told me the installation was complete. Clearly something is going on but at least it's now fixed.
user6jOlv2KnOi
Asteroid
06-22-2024 01:49 AM
in
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SneedoftheWest
Halo
06-22-2024 04:35 PM
in
Luckily my phone is not as smart as you as it thinks it's working fine after the third install. Go figure.
jonnyrn
Constellation
06-25-2024 01:41 PM
in
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SneedoftheWest
Halo
06-25-2024 02:31 PM
in
It may well have been coincidence but before I had it try to install for the third time I shut the phone down in stead of restarting and then restarted it while unplugged, i.e. running off the battery, and left it alone for maybe half an hour. That worked and it finally installed properly.
sa1erin
Constellation
08-1-2024 09:18 AM
in
I'm on 6 or 7 downloads and installs... Wish my situation was like the other "third times a charm" users...
Me_Mama
Constellation
10-24-2024 02:08 PM
in
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SneedoftheWest
Halo
10-24-2024 02:52 PM
in
What worked for me, probably coincidental but who knows: before I had it try to install for the third time I shut the phone down in stead of restarting and then restarted it while unplugged, i.e. running off the battery, and left it alone for maybe half an hour. That worked and it finally installed properly.
0 likes
gino66
Constellation
02-24-2025 02:43 PM
in
SAME HERE 6-7 TIMES AND STILL COUNTING
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Atsmo
Asteroid
08-2-2024 11:45 PM
in