Original topic:
No Option for 64MP in Camera S21 Ultra
(Post creation time:
09-4-2024 07:48 PM
)
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Asteroid
Hello all,
I recently purchased a refurbished S21 ultra and have been enjoying using it. My only gripe is that in my camera app, I don't have the ability to swap to the 3:4 64MP option in ratios. I can swap the resolution between 12 and 108 just fine though. I'm not sure what's wrong with it.
Any guidance would be appreciated. Thanks!
Selected Answer
realaud
Honored Contributor
09-4-2024 10:10 PM
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Asteroid
09-4-2024 10:40 PM
in
I know what you mean. I was thinking (and hoping) it might be a software issue and that it would be an easy fix. If it's this issue now, what else could happen? Thanks for your help!
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realaud
Honored Contributor
09-4-2024 09:28 PM
in
Was it factory refurbished? Did you purchase it from Samsung? Did it come with any kind of warranty and, if so, is it still in effect?
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Asteroid
09-4-2024 09:56 PM
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I purchased it on Amazon, I'm guessing from a third party seller. Pretty sure the seller is also responsible for the refurbishing. There's no warranty but I'm still eligible for a return. Do you think the phone is faulty?
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realaud
Honored Contributor
09-5-2024 03:24 AM
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