Original topic:

fraud

(Post creation time:  

06-15-2026 02:59 PM

)

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K

karma6119

Constellation

last edited

 

06-15-2026 02:59 PM

 

in

 

I think someone has accessed my phone and all my accounts remotely.. I do not work or go to school never set up a samsung account, yet I see app usage and questionable actions, why does my phone have a special rom, how did it happen, can it be changed back to the stock rom? I'm missing settings catagories that would allow me to remove fraudulant enrollments to enterprise and MDM. I'm missing other settings..I do not have a multiple user setting, I cannot access system files I do not recieve notifications, also things are done in different languages. 

and older email accounts that I deactivated have been reactivated, what iis going on?? email I delete end up back in my inbox?

 

** I'm a stay at home grandmother with an anxiety /panic disorder, that is getting worse because of it all **

 

surfing the internet helped keep my mind busy, now I have panic attacks about the phone. My husband says Im causing the problems, I'm not.

I have done factory resets that change nothing I changed my email accounts, passwords, phone numbersesim and physical sims, he has bought me 3 phones, even changed carriers, yet it continues. I'm afraid our home network may be causing it or God forbid maybe my husband, he is a common denominater..how else could it happen on each of my phones? he is a tester and he has learned some code writing (which he hides from me)and he has different work management products with his jobs, I do not want to accuse anyone ecspecialky him, but could he be manipulating my phone, we figjt about it and he will not let me talk about it because he says Im making it happen, and he is sick of hearing about it.

 

please help me, I just want it to stop.

Should I delete my accounts?

Can you permanently delete my account? 

I do not know what to do.

 

sherry armstrong

 

thank you so much

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      Selected Answer

      S

      SamsungMod

      Community Manager

      06-15-2026 07:00 PM

       

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      Hey @karma6119 and welcome to the Community! I read over what you've been dealing with, and I am very sorry to hear that you’re experiencing these issues. I agree with @Aabotts’ response that this may be related to compromised passwords, potentially resulting from online activity.

      As this is a peer-to-peer forum, our ability to assist directly is limited. I recommend contacting your internet service provider to explore options for improving the security of your network while online.

      Thank you for posting and I hope this gets sorted for you!

      A

      anonymousUser

      Asteroid

      08-5-2026 05:38 PM

       

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      I took my phone to you break I fix to be flashed, all they did was a factory reset whick does nothing.

      Thanks to all suggestions.

      I will continue searching.

      0 likes

    • E

      Elitsi

      Constellation

      06-15-2026 03:10 PM

       

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      Hun I wish I knew the answers to this issue. I totally understand the panic. I also have anxiety disorder and anytime my phone starts doing something strange (at least in my eyes) I start to panic thinking the same thing. I hope someone has an answer

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    • M

      meself

      Honored Contributor

      06-15-2026 03:34 PM

       

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      You will need a Samsung account to use the phone and get galaxy store updates

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    • C

      ChaosSaber

      Honored Contributor

      06-15-2026 03:51 PM

       

      in

       
      You do have a Samsung account or you wouldn't be able to post in the members app
    • A

      AAbbott

      Honored Contributor

      06-15-2026 04:42 PM

       

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      Are you sharing a Samsung, Google or email account with your husband? If you are, make your own accounts  and sign into your phone using those new accounts (sign out of the old accounts first). If you have separate accounts and he knows the passwords to yours, go to an uncompromised device (your children or grandchildren?) and change the passwords from there.  Is your phone on a family plan for cellular service? He could have set up something on your home router.  If you are on a family plan for your phone, get your own account if possible.  Do not let your husband know any passwords to any of your accounts, or to your phone.  Yes, I am suspecting your husband.  Anyone who learns coding and "hides" it from their spouse is suspect.

       

      If you suspect a custom ROM, it can be changed back, but not by you.  You would have to go to an authorized service provider and have them flash it back to factory - there will be a fee for this.

       

      Also, if surfing the internet keeps you busy and anxiety free, you could have compromised your device by clicking on a malware link, or downloading a game.

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    • S

      SamChloePearl

      Constellation

      08-22-2026 03:11 AM

       

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      I have the same issue. The Knox for Enterprise running on my device is a custom system. Not only can it monitor my activity, but it can make software and hardware changes, read texts off of the Sim card and so much more. My apps all have mdm like permissions and some if the app permissions come from Knox. I have multiple carriers (AT&T, Verixon, Charter, Comcast and more) connected to my device via Vsim. They have some kind of network access even when I turn wifi and mobile data off. A lot of the apps have permissions that are reserved for OEMs (that would be Samsung). I have sent emails without a response. Did you resolve your issue and if so, how?

      0 likes