Original topic:
Samsung Galaxy Book wont start, just showing a QR Code
(Post creation time:
03-25-2024 02:46 PM
)
3990 Views
N
Nadinerater
Constellation
I bought a Samsung Book a year and a half ago, everything was working fine and up to date then suddenly when rebooting the computer on start up it doesn't run bios it goes from black screen to a display of a QR code that hasn't led me anywhere.
Has anyone had this issue?
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Selected Answer
Samsung_Moderator
Community Manager
03-28-2024 12:35 AM
in
Hello! Thank you for reaching out! Since the device is not going to a bios screen you may be unable to do any type of factory reset. As such this will require service, as your device is out of warranty you may need to find a local repair center, or you call in our depot center at 1-310-669-4334.