Original topic:
Samsung Book pro won't restart after reset
(Post creation time:
01-23-2024 08:06 AM
)
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B
Bankybrown
Constellation
I reset my Samsung bk pro 360 and it won’t restart. During the restart, a blue screen flashes on and it goes off to restart again.
Please help
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Selected Answer
Samsung_Moderator
Community Manager
01-24-2024 05:24 PM
in
Hello! Thank you for reaching out! That's strange that it's restarting like that. If the suggestion from the previous user does not help then, I would recommend making sure that it is fully charged. If it is still doing this then this will be something that will require service. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
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cafyon
Cosmic Ray
01-23-2024 09:09 PM
in
Have you tried "safe mode" boot option?
0 likes
Samsung_Moderator
Community Manager
01-24-2024 05:24 PM
in
Hello! Thank you for reaching out! That's strange that it's restarting like that. If the suggestion from the previous user does not help then, I would recommend making sure that it is fully charged. If it is still doing this then this will be something that will require service. Depending on your warranty you will have a few options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.