Original topic:
Pro book 360 pro - blue light on but no screen
(Post creation time:
02-15-2022 02:37 PM
)
19985 Views
U
userOoixVNn3DY
Constellation
This is happening me for second time but exist a fast solution because wait until the battery is dead is painful... and I need to use the computer and someone knows why this happened?
This post has been closed.
Selected Answer
Samsung_Moderator
Community Manager
02-15-2022 08:57 PM
in
Hello! I understand how this can be frustrating with this occurring with your laptop, Have you tried the troubleshooting steps in the link below?
https://www.samsung.com/us/support/troubleshooting/TSG01109614/
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
0 likes
Fatenyl
Halo
02-15-2022 05:41 PM
in
Samsung_Moderator
Community Manager
02-15-2022 08:57 PM
in
Hello! I understand how this can be frustrating with this occurring with your laptop, Have you tried the troubleshooting steps in the link below?
https://www.samsung.com/us/support/troubleshooting/TSG01109614/
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
ArtDesk
Supernova
02-16-2022 02:06 AM
in
0 likes
happyendn67
Constellation
04-12-2022 02:22 AM
in
0 likes