Original topic:
Galaxy Book Pro 360 Bluetooth stopped working after windows 11 update
(Post creation time:
01-6-2022 02:00 PM
)
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U
uservytwxFeABQ
Constellation
Hello,
After I have updated my pro 360 to win 11 the Bluetooth have stopped working. Troubleshooting says no Bluetooth devices available. I have tried reinstall intel drivers, didn't help. Have done computer factory reset, also didn't help.
I have bought it one week ago.
What could be the reason, what can I do? Or should I return the device to the shop?
Thanks,
Sergej
This post has been closed.
Selected Answer
Samsung_Moderator
Community Manager
09-29-2022 08:56 PM
in
Hello! I understand how this can be frustrating with your Bluetooth not working. This seems to be an update issue with Microsoft you can try going to your device manager and making sure your Bluetooth is enabled from there if it is not I would recommend reaching out to Microsoft for support.
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user0XPiy8TCe6
Constellation
04-11-2022 12:47 AM
in
I'm having the same problem I bought a new laptop a week ago Samsung Galaxy book pro 360 5g the issue to check in is not resolved
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user0XPiy8TCe6
Constellation
04-11-2022 12:48 AM
in
hey Samsung Bluetooth problem
Muddmypants
Constellation
06-15-2022 05:58 PM
in
0 likes
Members_MrTTeEx
Constellation
06-21-2022 04:54 PM
in
Same here! Troubleshoot manager says Bluetooth is not detected on this device!
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userOvNFOkky9J
Constellation
07-10-2022 06:02 PM
in
My Galaxy Book Pro 360 is doing the same thing. What are we supposed to do, Samsung? Anyone still working here or are your devices built to fail?
userCVND0oQscW
Constellation
08-3-2022 01:55 PM
in
Bluetooth stopped working on my Galaxy Book after I restarted it a few days ago. I'm still running Windows 10 on it so I downloaded the Windows 10 Media Creation tool and re-installed Windows 10. I was still able to keep all my files and apps. So far, Bluetooth is now working again.
0 likes
pamvic
Constellation
09-29-2022 06:07 PM
in
I have the same problem!! SAMSUNG SUPPORT WHERE ARE YOU?
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Samsung_Moderator
Community Manager
09-29-2022 08:56 PM
in
Hello! I understand how this can be frustrating with your Bluetooth not working. This seems to be an update issue with Microsoft you can try going to your device manager and making sure your Bluetooth is enabled from there if it is not I would recommend reaching out to Microsoft for support.
0 likes