Original topic:
Fan wont stop running on laptop.
(Post creation time:
07-8-2023 11:44 PM
)
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U
userYwPzICXWYx
Constellation
I have the Flex Model # NP950QCG-K01US. I recently took the back off to see why one of the thunderbolts stopped working. While in there, I put new thermal paste on the processor. Ever since putting it back together, the fan runs non-stop. laptop can be off and it still runs at what i'm assuming is full speed. I know it isn't over heating, the bottom where the proccessor is cool to the touch. I just took the back off today. I tried disconnecting and reconnecting the fan and the battery, neither made a difference. My dad is thinking that I may have damaged the thermometer or whatever is used to check the temp of the processor. What's more annoying is there is no way to control the fan or check the temp in BIOS like a normal computer. Anyone run into this before? If you're going to say something obvious like check the vent or its overheating, don't, thats all been checked.
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Selected Answer
Samsung_Moderator
Community Manager
07-9-2023 04:27 PM
in
Hello! Thank you for reaching out! I can understand how this can be frustrating with your laptop having temperature issues. As you did take the laptop apart that will void the warranty. Since this issue is something that will require service please contact our depot center using the following number to get set up for service.
Depot centers number: 1-310-669-4334
ricketypumpkin
Red Giant
07-9-2023 05:21 AM
in