I have a Samsung np960qfg laptop and I just bought it.After turning on the Samsung logo, it is displayed, then it turns off and this happens again.What can be done about it?
Hello! Thank you for reaching out! If the information from @cafyon does not help then this will be something that will require service. As you have said that you have recently purchase this I would recommend taking this back for an exchange. If you wish to proceed with service please send me or any of the other moderators a private message, or call in directly at 1 (800) 726-7864.
I'm not familiar with the product. Assuming it has an accessible BIOS/Firmware: - Enter BIOS/FW settings. - Choose smt like "Do not reboot after error" or "Stop after error" - Then examine BIOS/FW logs.
To achieve them, you may need to read support pages and documentation of your product.
Hello! Thank you for reaching out! If the information from @cafyon does not help then this will be something that will require service. As you have said that you have recently purchase this I would recommend taking this back for an exchange. If you wish to proceed with service please send me or any of the other moderators a private message, or call in directly at 1 (800) 726-7864.
Selected Answer
Samsung_Moderator
Community Manager
03-25-2024 10:00 PM
in
Hello! Thank you for reaching out! If the information from @cafyon does not help then this will be something that will require service. As you have said that you have recently purchase this I would recommend taking this back for an exchange. If you wish to proceed with service please send me or any of the other moderators a private message, or call in directly at 1 (800) 726-7864.
0 likes
cafyon
Cosmic Ray
03-23-2024 11:07 PM
in
I'm not familiar with the product. Assuming it has an accessible BIOS/Firmware:
- Enter BIOS/FW settings.
- Choose smt like "Do not reboot after error" or "Stop after error"
- Then examine BIOS/FW logs.
To achieve them, you may need to read support pages and documentation of your product.
0 likes
Samsung_Moderator
Community Manager
03-25-2024 10:00 PM
in
Hello! Thank you for reaching out! If the information from @cafyon does not help then this will be something that will require service. As you have said that you have recently purchase this I would recommend taking this back for an exchange. If you wish to proceed with service please send me or any of the other moderators a private message, or call in directly at 1 (800) 726-7864.