Hi, I recently noticed that when I browse dark pages (blue/black) a purple line appears on my screen. I know it's a monitor problem, because I've tried with different devices and HDMI cables, but the problem still remains.
As you can see, as soon as the line touches a light colored text, it almost disappears.
Thanks in advance for the support.
Selected Answer
Samsung_Moderator
Community Manager
11-21-2023 05:48 PM
in
Hello! Thank you for reaching out! I see how this can be frustrating with your monitor having lines on the screen. SInce this is occurring on all sources this will require service. Depending on your warranty you will have a couple of options.
- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.