Original topic:
Replacement screen not functioning as expected
(Post creation time:
01-14-2026 07:22 PM
)
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userfHBJPC9EWO
Constellation
My replacement screen cracked easily. I've had my original screen for over 3 yrs and decided to get it replaced before warranty ends bc there was a small crack (barely noticeable) on the corner. I've dropped it many times before but it didn't crack and had no visible issues. The replacement screen on the other hand has a questionable quality.
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Selected Answer
Samsung_Moderator
Community Manager
01-14-2026 08:48 PM
in
Thank you for reaching out, userfHBJPC9EWO. I can certainly understand your concern with your replacement screen potentially having flaws. As your device is out of the limited warranty time window, I would recommend having your device inspected and set up for service. For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.
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