Original topic:

Google message app unusable

(Post creation time:  

09-2-2024 02:53 PM

)

2028 Views

M

Mepalm68

Constellation

last edited

 

09-2-2024 02:53 PM

 

in

 

My Google message app has been slowing down over the past few months and now I need to close the app every time I want to read a message. I then can't do anything else with the app unless I close it again. I have tried the following:

 

Rebooted phone

Cleared app cache

Cleared phone cache

Factory rest phone (with out losing data)

I have change the app to the beta version to download a different version. 

I have messages from Mom (who is gone) that I don't want to lose. 

I haven't uninstalled and reinstalled the app yet 

I have 1.7gb of messages on the phone. 

Is there anything else to do?

Thanks

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      Selected Answer

      J

      Je655

      Red Giant

      09-5-2024 06:54 AM

       

      in

       
      I would recommend going into settings>accounts and backup and back up your data to Samsung cloud, Google drive or an external storage device to protect your important text messages.
      Once you have a backup of anything important from your phone, you could try a complete factory reset.

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    • M

      meself

      Honored Contributor

      09-2-2024 03:03 PM

       

      in

       
      Think low memory the issue

      0 likes