Buds pro 4

Hey ! Thanks for visiting the Community! Sound quality has to always be up to par, and it will be my pleasure to assist with this.

1. Check the direction of each earbud.

   When you insert the earbuds into your ears, make sure the wing tips are facing upwards until they sit comfortably. Then, rotate the earbuds left or right for a snug fit.

2. Adjust the volume on your device.

   You can increase the sound on the connected phone using the Volume up key. If the volume is set to max but the sound output is low, it is probably because the phone and earbuds have two separate volume controls.

   To control the volume on the earbuds themselves, you will need to set up touchpad commands. You should also check the media volume limiter settings.

3. Make sure the microphone isn't muted. 

   If others cannot hear you during the call, make sure you haven't muted the microphone. When you tap and hold the touchpad during a call on the Galaxy Buds or Buds+, you may accidentally turn off the microphone that's built into the earbuds. Nothing will be displayed on the device when you mute the call using the earbud touchpad, so you may not be aware that the microphone was disabled.

   To unmute the call, just tap and hold the touchpad to turn on the microphone again.

   Check the phone to make sure the call isn't muted in the Phone app.

4. Check the earbuds' battery status.

   If the earbuds have a low battery, it may be necessary to charge the earbuds. You can check the battery level in the Galaxy Wearable app.

   Alternatively, you can insert the earbuds in the case to check the battery life. Depending on your earbuds, the charging case indicator light will be located on the front or rear of the case.

1. Inspect the earbuds for dirt and damage.

   • Be sure to regularly clean the earbuds. The build-up of dust, earwax, or other debris in the earbuds can make it difficult to hear.

   • Inspect the air ducts and speakers to make sure they are clean as well.

   • Inspect for a cracked or lifted case, and broken, bent, or loose parts.

   • If you see obvious damage, cracks, or small chips on the earbuds, this means that the earbuds have suffered from an external impact. This can impair the earbuds and its functions.

   • The earbuds are not impervious to water damage in any situation. Exposure to water, liquids, or chemicals can cause damage or issues with the earbuds.

   If the earbuds are damaged, you can visit our website to find the newest pair of Galaxy earbuds.

2. Restart both devices.

   If you continue to experience problems, restart the earbuds, and then make sure the earbuds' software is up to date.

    

   If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 

    

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   If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

    

   http://www.samsung.com/us/support/service/location