Samsung Shop

I have seen lots of posts on this subject. So for those that are wondering and not sure. I thought as I have points to use, I'd go through it as I use mine. I have made it as a step by step guide, as some may find it useful. Now to earn points, you will need to login on your Samsung account first ofView Post

I just wanted to share this in case someone is thinking about upgrades.View Post

I returned a Samsung S26 Ultra to Samsung in July, perfect conditions and they received this in the warehouse according to the FedEx tracking number, and Samsung took my whole money from this phone, they haven’t return my money to my bank account. We are almost in November and I haven’t received my View Post

After my recent nightmare with Samsung UK Trade-In, I'm seriously questioning whether there is any meaningful human involvement in their customer support. My trade-in phone was lost by Royal Mail. I provided proof of posting, tracking details and photographs. Instead of investigating, Samsung's tradView Post

Hi All, I recently placed an order for a 77” S90H using trade up, the flash promo and my birthday discount, the payment has been taken and delivery was scheduled for this week. I have since been told that my order has been cancelled without reason being given. The payment is still showing as taken aView Post

I've just ordered a new mobile along with some accessories for my wife and a new monitor as part of replacing an existing iMac (sorry but the computing part remains apple!) Total spend almost £800 (discounted down fron >£1050) All ordered via the samsung app - local Samsung store is currently closedView Post

Update: the problem solved. Thanks.View Post

Hi, Is anyone else having trouble claiming the Samsung autumn Cashback 2026? Every time I click "Sign Up", I'm redirected to my Samsung account login, but after signing in, it just takes me to my account dashboard instead of the claim form. I've tried different browsers, Incognito mode, multiple devView Post

Samsung Business Enterprise Edition – Threatened Remote Lock After Trade-In Lost in Transit I would like to share my extremely disappointing experience with Samsung Business and its Trade-In programme, particularly the risks associated with remote locking of business phones. In September 2026, I purView Post

Thank you John for your response. I have reached out to Customer Service several times, and I was informed I need to email trade in response team. I received an email yesterday that the process is complete. Shortly after I received another email from the response team indicating that I must return tView Post

Hi all, Has anyone received their samsung wallet cashback for the Fold 8 purchase? I raised it straight away (12th of Sep) and received an email saying it was verified and processing (14th of Sep). But not heard anything since, I have chased via email but still nothing back yet.View Post

Well it goes to show us that even if you're phone is scratched you can still trade it in for a new tablet or phone because mine was bought for £465 off Ebay and I got £523 towards the cost of my new tablet s12+ so I'm happy 😊 😃 as long as you tell them the true condition of the product take photosView Post

Hello! I was paying for my Samsung care plus since I purchased zfold5 and I saw that I was charged on beginning of August, then I was refunded the amount on the same month (after like 2/3 weeks later) by Samsung technical support team. After that my Samsung care plus recurring charged went away, aloView Post

Samsung Galaxy Z Flip 7 — The Biggest Scam Ever! My wife was a loyal iPhone user for 15 years, but she fell in love with the beautiful design of the new Samsung Flip. Everything worked fine for the first few months. Then, the screen started acting up intermittently, and a strange noise appeared whenView Post

Hello everyone, anyone had spare birthday code, kindly help to share if not using.View Post

Hi. I returned an S24 Ultra that was faulty via their DPD system on the 16th of Sep. Since then DPD have lost the parcel and are doing an “Investigation”. I provided the proof that it was send and it’s showing as being in their system yet I am expected to wait weeks for them to do this investigationView Post

I have to renew the crusty plate of my combimagnetron MC35R8058. I like to order a new one, but I don’t know how and where. In the Netherlands it’s a problem.View Post

I just finished submitting a complaint to the Better Business Bureau. The issue is they gave me an great trade in value that has dropped in half now on my fold 6. I want the deal I got.View Post

Can someone help me, I need a new phone for school, am trying to apply for a scholarship, I don't have a good phone😥😭View Post

Samsung attempted to charge $1,200 for a trade-in I did reset, dispute still "escalating" a week later Posting this because I've run out of support channels and I'm hoping someone here has dealt with the same thing. Early this month I got an email saying I'd be charged $1,200 for my trade-in credit View Post