Samsung Cloud - Continual Notifications! Please help me stop them!!
(Topic created on:
20/10/2020 06:00 PM
)
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imagwai
Student
last edited
20/10/2020 06:01 PM
Since this morning, my Samsung Galaxy S9 has been continually sending me notifications from Samsung Cloud.
"Keep your data safe. Your Gallery data in Samsung Cloud and your data in Samsung Cloud Drive will be deleted on 01/07/2021. You can download it or move it to Microsoft OneDrive".
There was another notification too, but this is the main one that pops up. It started when I turned my phone on this morning. You can clear the notification but then a few seconds later it appears again. And again. Even if you don't clear it, the phone still beeps. Happens a few times, then all goes quiet for a while. Then a short while later, it all starts up again!
So far, I have tried the following to no avail:
- Rebooting the phone
- Trying to mute the notifications for Samsung Cloud (you can't - option is greyed out!)
- Deleting my existing minimal data in Samsung Cloud (I don't use it anyway)
- Turning off syncing for Gallery and all Samsung Cloud services
- Turning off all but essential notifications in the Samsung app
But the notifications keep on coming!
Please help me - it's driving me absolutely potty!
Thanks
Solution
Jayneshoe
First Poster
last edited
23/10/2020 05:43 PM
I have had the same problem and may have found a switch that seems to help. Go into Settings, Apps, scroll down to Samsung Cloud. tap Notifications, all options are greyed out but tap General Notifications, there are two bell icons, turn on Silent, an option shows up right below to Minimize notifications, turn that on. So far this has worked for me.
divinehand
First Poster
17/08/2021 10:57 AM
thanks for the answer. i did the adjustement. Donno if it works. waiting for the phone behaviour.
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Jelboy1
Apprentice
27/10/2021 12:29 PM
This doesn't work as the main notification switch cannot be tapped /pressed on. I'm getting riddled with notifications from cloud.
imouse1
Student
20/08/2022 09:54 PM
This no longer works. And I don't want to connect my Samsung to my OneDrive anymore because all 4 times I have because of a necessary password change, "magically" I have someone trying to access my account from Russia. Daily. I don't want them connected and IDGAF that Samsung does want them connected. It's bad enough that they're already collecting everything I type through the Grammarly extension I don't use, don't want to use, and think it's actually criminal that I have to agree to the terms of use in order to turn off. But I don't also need whoever they're selling my information to in Russia getting into the rest of my data.
Honestly, with all of the privacy breaches, loss of the Note (and that S22 Ultra is NOT a replacement for it, I've tried it out and wasn't impressed), and now thr inability to turn off notifications like this, I will probably go Apple. If I wanted to be treated like an Apple user, I'd be one.
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imagwai
Student
last edited
21/10/2020 06:04 PM
No replies yet but the notifications seem to have stopped (for now). Last night, I tried clicking on the notification and taking the suggested action of downloading my cloud files (even though I don't have any). Doing that seems to have satisfied it! Bit ridiculous that you can't simply turn the notifications off, though. And equally ridiculous they recur every few seconds whether you've read them or not.
FunkyShu
First Poster
last edited
23/10/2020 04:05 PM
I'm see the same thing. Close the alert and it comes right back. So annoying!!
Àsawhaman
First Poster
28/10/2026 05:39 AM
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Members_O70bbxy
First Poster
last edited
27/10/2020 06:49 PM
I did not payed for samsung to be such annoing. Goodbye samsung!
Katusch
Apprentice
16/04/2021 07:11 AM
same, i did not spend so much money for a top phone to get bugged by their undeletable apps all the time. It's ridiculouse. Beside that I bought an S20+ to make use of 120Hz and have a smooth gameplay in battleroyal games like pubG and COD mobile which turned out to run way worse than on my old S9. I tryed out so many things but this S20 just seems to be a very bad choice for gaming despite the apparently top hardware. Sad that I have to let Samsung go since I've been a loyal customer since The S2.
idontwant26
First Poster
last edited
3/11/2020 05:13 PM
Had the same problem; like others do not use Samsung's cloud.
I may have found a different more permanent solution.
In the options to Download or move to onedrive, I selected the less predominate "download".
I am not sure the order, I got two prompts next. One said I had no files to download (ok, true). The other give an option to disable the service - which I choose. So far no more notification.
donewithmyS20
First Poster
last edited
13/11/2020 08:14 PM
agreed. I do not want Samsung cloud or its notifications. SAMSUNG FIX THIS NOW!
BradleyJones
First Poster
last edited
29/12/2020 03:36 PM
The post marked with the solved answer does not work for me. I've tried that 3 times now over a few months and still get this notification at minimum 8 times a day. I went thru the prompts as if I was going to transfer my data and then when I clicked on download I unchecked everything and downloaded a single picture. This has seemed to be enough to keep the message at bay. Like everyone else here, I don't use samsung cloud so whatever is on it is useless to me.
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gailconstable
Student
29/12/2020 04:11 PM
Great thinking! I finally went to tech support and let them remote access my tablet. There is no linger a way to not have two step verification. What they finally did was go to Settings-Apps. Press 3 dots in upoer right corner. Choose Show System Apps. Scroll down to Samsung Cloud. Tap it. Tap Notification and choose Silent and Minimized.
You cannot turn off notification but now if tgey pop up, they are silent and do not show on your screen. If you pull down the too of the main screen where you set flashlight, etc. you can see the notification prompting you to Sign In and press clear but I son't bother as the notification goes away when device is turned off and unless you look for it, you can't see or hear it.
JT99JT
Student
last edited
18/03/2021 01:19 PM
OK. Here is a new one.. I started getting the Samsung Cloud pop ups today. I went to turn them off, and the ability to turn them off is no longer present. It is "greyed out".. Has anyone had this come up?
Grumble
Student
last edited
19/03/2021 04:37 PM
Samsung has NO RIGHT to force a notification on me - again and again - until I respond to it. Making it silent is simply not good enough. It has to GO AWAY! And there is NO WAY I am going to actually do what the notification wants me to do just to turn off the notification. I will NOT be manipulated like that!