Broken Freezer Lining

Thanks, but looking through this it addresses replacing all sorts of things but not the white lining to the freezer on which the shelves and baskets sit.

Hello...

Did you manage to find a solution to this...?

Ours is going the same way. 😞

Yes same here. Within a week the ends were all squashed. Mine is only two years old so I think I'm going to contact Samsung and see what they say. 

I bought a more expensive Samsung refrigerator and in two and a half years I can throw it away. This is a fraud by Samsung, I will put pictures and video on social networks and forums so that people don't buy such bad products from Samsung.

I have a Chef Collection RB41J7859S4 fridge freezer still in 5 year warranty period.

I am being told by Samsung this is my fault as I have the same issue as mentioned here in a number of cases. This unit has no instructions as to maximum load or weight etc in the baskets. Clearly marked and advertised ‘ sold as full open box drawers yet the lining has failed because the drawers have been pulled open. This is surely a design fault and Samsung need to admit this. I will be going public and taking this issue to the small claims court now that it is obvious the fault is widespread. Maybe we ought to take action together here in U.K.

I've noticed my Samsung Fridge's inner plastic - all down the back is covered in horizontal cracks!! Majority stemming from where the shelves are, which is why I've not seen them sooner.  I thought there was just the one until I was on the phone to samsung customer service this afternoon and they wanted a video of it - which made me think whilst I'm here emptying the fridge and pulling the shelf out I'll check for anymore - I was mortified, I found at least 20 cracks!!!! 

My fridge is 3.5 years old, and because its out of guarantee they are saying due to physical damage they cannot help me; and because the problem has only now happened it cannot possibly be a product fault. Eeeer no Samsung, the shelves have been covering the cracks for heck knows how long.  

I am shocked and extremely distressed that of the 3 people at Samsung I have spoken to each have told me it is not their problem.

Well I've got news for you Samsung - I am not somebody you can just flick-off. Under the 2015 Consumer rights act I have rights to a repair or full-refund, even if it is out of guarantee, if the product is not of satisfactory quality.  The product is of disgusting quality, and any court will agree.

I'm in the middle of a complaint to Samsung, and if they do not resolve this issue there is absolutely no doubt I WILL be taking this to the courts. 

Thank you everybody on here for reporting your faults, I'll be using these as evidence to take to court, to show they are aware of problems with the inner plastic casing and yet they have failed to recall the product nor providing support for their error. If anyone has any objections to be using their details, please let me know.

My photo's are attached.

Have you repaired it yet. I managed on mine to rebuild the support using fibreglass mat and resin. So far it’s holding up.

Mine's gone past that point - behind every shelf its cracked. I'm doing courts if I have to. Its only 3 years old and I shouldn't be having to patch up. I want a replacement or refund. I'll let Samsung decide what route they wish to take, hopefully an amicable one, but if not I'll see them in court and let them embarrass themselves as they attempt to explain to a judge they sold me a quality product.