‎Samsung reset | Samsung Community

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Rebmit

Student

last edited

5/05/2025 01:49 PM

Hi,

I have my old Samsung Note20 ultra and I'm trying to reset it.

Have managed to get it back to the Welcome setup screen. However it's asking for a previous associatesld email account. I enter this and it doest accept it. Keep asking for a previous account.

Any idea?

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johnz237
Samsung Members Star ★
last edited

5/05/2025 02:06 PM
What do you mean by "doesn't accept it"? Do you mean you keep attempting, and it keeps looping? Try a soft reboot (holding down the power and volume buttons until it restarts).

If you mean it's saying "wrong account," there's not much you can do with the device until you log in.
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arianwen27
Samsung Members Star ★
last edited

5/05/2025 02:10 PM
If you're unable to login with the original google account you used on that device, you're kinda out of options. If you have proof of purchase samsung might unlock it for you.
R
Rebmit
Student
last edited

5/05/2025 05:29 PM
Thank you. Yeah it loops,. Goes through an account check, sends a code to my Gmail and loops back around. Have reset again and no.joy.
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Samsung reset

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