‎Advice please | Samsung Community

K

KaceyKay

Journeyman

last edited

31/01/2026 08:21 PM

I recently upgraded my Samsung Note 20 for S24 (woohoo!!!) .... silly me thought I turned off the PIN when I put the Note20 in the drawer but I didn't.

I've been trying to get in it but can't remember the PIN 😭😭 Is there a way around this? A factory reset is a no as I'm trying to retrieve some photos/videos.

What can I do?

0 likes

A
anonymousUser
Samsung Members Star ★★
last edited

31/01/2026 08:27 PM
If you've lost the pin...

There used to be a way that you could unlock from your Samsung account so try that first.

If that isn't an option then you'll have to Factory Data Reset the device.
A
anonymousUser
Samsung Members Star ★★
last edited

31/01/2026 08:27 PM
Re the photos and videos, did you have a backup such as Google or One Drive?
K
KaceyKay
Journeyman
last edited

31/01/2026 08:30 PM
I don't remember if I did back them up or not as I don't do it on all my phones.

I don't have Find my Mobile enabled. It's not looking good 😞
M
Maggs1
Helping Hand
24/02/2026 01:37 PM
Your welcome. Usually your phones backups data automatically i think once a week.
K
KaceyKay
Journeyman
24/02/2026 01:56 PM
I really hope it has. I had all but given up trying to get the photo I needed
M
Maggs1
Helping Hand
25/02/2026 10:38 AM
Let me know how it goes.
0 likes
M
Maggs1
Helping Hand
last edited

27/02/2026 09:59 PM
Since i received February security update yesterday they have removed the feature wipe cache partition .When I boot into recovery mode it only shows wipe data and factory reset. Apparently samsung removed this feature.
0 likes
K
KaceyKay
Journeyman
27/02/2026 10:06 PM
😮 then all hope is gone 😭 😭 😭 😭 but if I havent updated that phone since 2024 - will the option still be there?
M
Maggs1
Helping Hand
last edited

27/02/2026 10:48 PM
Yes if you haven't updated your phonr then its still there. But i will miss that feature as I like to wipe cache partition after updates. 😔
0 likes

Advice please

Related Content