SmartTag 2 'Tag Network'
(Topic created on:
30/10/2024 09:28 PM
)
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KARR
Journeyman
last edited
30/10/2024 09:29 PM
Anyone help?
I have FOUR SmartTag2's.
SmartThings sees them all, knows when you are nearby, but i can't add them to my account. I have reset them, tried new batteries in them. I have tried my phone and an old phone i have. I have tried my Wifi, my phone network, via a VPN and even taken them to Tesco to try!
They are seen by the app, it tries to add them, it gets to "Registering to your account.... " and then errors saying "Cannot connect to Tag network".
I have tried SO many times - as i've tried multiple tags, multiple phones and multiple connections, the only single thing left is my Samsung Account, but support just throw me back to Amazon for faulty tags - but the error says the PHONE cant connect to the Tag network!!!
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GusB
Samsung Members Star ★
last edited
31/10/2024 07:50 AM
Someone else had this recently and resolved by reinstalling smart things.
It's had an update recently so could be related.
KARR
Journeyman
31/10/2024 08:20 AM
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SmartTag2 Noob
Apprentice
last edited
8/11/2024 05:14 PM
Don't bother. No Galaxy device is ever going to detect your tags if you lose an item anyway.
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