Smart tag 2 - member cannot track
(Topic created on:
30/12/2024 02:16 PM
)
1644 Views
M
Members_1KPeu47
First Poster
last edited
30/12/2024 02:27 PM
Hi, we have two phones with smart tags 2 attached to them. In the smartthings app we both clicked + add a member, and scanned the QR code with option add with full permission.
We both can swap between " home" and we see the other smart tags connected to the other phone, but under them it says "not allowed" and we are unable to track them. We can track the smart tags that were added specifically to the phone.
We also tried the FIND app, and we managed to share the phone location with each other, but the smart tags can only be searched by the phone they were attached to, the other persons tags are not even visible in this app.
We looked in the setting and we have given permission to almost everything that we see. What are we missing?
GusB
Samsung Members Star ★
last edited
30/12/2024 04:17 PM
Are you in a family group on your Samsung account?
GoanGeek
Samsung Members Star ★★
last edited
31/12/2024 07:01 AM
1. Why would you attach a smart tag to a phone when you can already track the phone itself if given the permission 🤔
2. Also as you found out only the phone the tag was registered will be able to check the tag.
Unless the same account is used in both phones.
🙏
0 likes