title:

S21 ultra overheating issue

(Post creation time:  

06-1-2021 10:07 ص

)

818 المشاهدات

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freakylee10

Beginner Level 2

آخر تعديل

 

06-1-2021 10:07 ص

 

in

 
Bought my s21 ultra 256gb 2months ago. I noticed for the past week its overheating after maybe a continous use for 1 hour. Anyone who experience the same? Camera is not open ok. Coz i read some article of fe minutes using the camera it overheats.
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      samsungksa1

      Moderator

      06-1-2021 01:27 م

       

      in

       

      Thank you for contacting Samsung KSA

      dear try to wipe cache partition from the recovery mode
      connect your USB headphone or connect your device to pc then turn off your device then press and hold the power button with volume up together for 7 seconds until the phone logo appears then release the buttons, recovery menu should appear to you
      select wipe cache partition

      When the device heats up while charging the battery
      While charging, the device and the charger may become hot. During wireless charging or fast
      charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
      performance and is in the device’s normal range of operation. If the battery becomes too hot,
      the charging speed may decrease or the charger may stop charging.
      Do the following when the device heats up:
       Disconnect the charger from the device and close any running apps. Wait for the
      device to cool down and then begin charging the device again.
      If the lower part of the device overheats, it could be because the connected USB
      cable is damaged. Replace the damaged USB cable with a new Samsung-approved
      one.
       When using a wireless charger, do not place foreign materials, such as metal objects,
      magnets, and magnetic stripe cards, between the device and the wireless charger.
      When the device heats up during use
      When you use features or apps that require more power or use them for extended periods,
      your device may temporarily heat up due to increased battery consumption. Close any
      running apps and do not use the device for a while.
      The following are examples of situations in which the device may overheat. Depending on
      the functions and apps you use, these examples may not apply to your model.
       During the initial setup after purchase or when restoring data
       When downloading large files
       When using apps that require more power or using apps for extended periods
      – When playing high-quality games for extended periods
      – When recording videos for extended periods
      – When streaming videos while using the maximum brightness setting
      – When connecting to a TV
       While multitasking (or, when running many apps in the background)
      – When using Multi-window
      – When updating or installing apps while recording videos
      – When downloading large files during a video call
      – When recording videos while using a navigation app
       When using a large amount of data for syncing with the cloud, email, or other accounts
       When using a navigation app in a car while the device is placed in direct sunlight
       When using the mobile hotspot and tethering feature
       When using the device in areas with weak signals or no reception
       When charging the battery with a damaged USB cable
       When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
      liquid, dust, metal powder, and pencil lead
       When you are roaming
      Do the following when the device heats up:
       Keep the device updated with the latest software.
       Conflicts between running apps may cause the device to heat up. Restart the device.
       Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
       Close apps that increase battery consumption or that run in the background when
      not in use.
       Delete unnecessary files or unused apps.
       Decrease the screen brightness.
       If the device overheats or feels hot for a prolonged period, do not use it for a while. If
      the device continues to overheat, and you still face the same issue then kindly visit the nearest service center
      the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/

       

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      freakylee10

      Beginner Level 2

      06-2-2021 03:05 م

       

      in

       
      Why is it on the first month of my phone its not like that? Now sometimes even if its only in my pocket its heating up. Its my first samsung phone after using iphone for 11yrs. Now its like this. Hmm.

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      samsungksa1

      Moderator

      06-3-2021 08:50 ص

       

      in

       

      Thank you for contacting Samsung KSA

      If the device continues to overheat, and you still face the same issue then kindly visit the nearest service center in order to check your device
      the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/

      or you can provide us in which city you are located in order to provide you the available service centers

      Hope you and your family staying healthy and safe!

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      freakylee10

      Beginner Level 2

      06-7-2021 02:32 م

       

      in

       
      Im currently in riyadh. Yes i still have the overheating issue. And i noticed ever since the overheating issue, my battery rans out very fast.

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      S

      samsungksa1

      Moderator

      06-8-2021 09:27 ص

       

      in

       

      Thank you for contacting Samsung KSA

      If the battery is consumed continuously for a long period of time, it may be another factor, so please check the following additionally. When running multiple apps at the same time, running games or apps that require high resolution and high performance, and turning on auto-sync and W-Fi, Bluetooth, GPS, etc., the battery will drain quickly. It’s recommended to optimize battery usage time by setting Adaptive battery or adding unused apps to sleep depending on your usage pattern. (Settings → Battery and device care → Battery → More battery settings → Turn Adaptive battery on) If the device supports a maximum 120Hz refresh rate, please change the screen refresh rate to 60Hz. It’s recommended to use a standard refresh rate in normal situations to save battery power. If the screen refresh rate is 120Hz, battery consumption may be slightly faster. (Settings → Display → Motion smoothness → Change to Standard You can also check the battery status using the Samsung Members app. If you use the phone care function of Samsung Members, you can check the battery status by yourself on the following steps, Samsung Members > Get help > Interactive checks > Battery. If the diagnosis result is bad, please visit the Samsung Service Center with the device for future assistance. the service centers in Riyadh :

      -Axiom: Olya street, AL Owais Market, 920029466

      -Enjaz: Atahlia street, opposite Java Time Cafe

      -Extra: Alswaidy district, cross King Fahad Road with Almorouj street

      We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us. Hope you and your family staying healthy and safe!

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