S23 ultra selfie camera issue

Helllo Manoelgonzales,

Thanks for letting us know you experience with your beloved Samsung Galaxy S23 Ultra having selfie camera issue after the recent updates. 

I feel and understand why you are worried for a device that you've take care so much, expecting it to perform better after an updates. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Perform Clear Cache Partition.

In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Camera".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

Clear Camera App and Data

1) Open Settings, and then swipe to and tap Camera Apps. Tap Storage, and then tap Clear cache.

2) Open Settings, and then swipe to and tap Camera Apps. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.

If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

My camera keeps on shutting down on me after selfie voice or palm command. Phone then froze up. I am so frustrated with this new phone I have for less than three days!

I'm also having issues with this - it was not a problem until the update. This is a known problem and Samsung is aware of it, publicly stating that it is a lens correction that should not have been added to the front facing camera. I JUST WANT IT OFF. It is prohibiting me from being able to accurately do my work. Having myself and products distorted with a convex lens correction is unacceptable. Can we please push an update? None of the above steps fix anything!