title:
Order Delivery Delayed
(Post creation time:
Wednesday, November 23rd, 2022 08:13 AM
)
556 Views
R
ryanjaspher
Active Level 1
Placed an order on Nov 18, talked to 6 agents between Nov 21-23, 4 agents told me that the order was already shipped, 2 told me that still processing for dispatch.
Deceptive marketing of samsung on the order turnaround times. Tried the store pick up hoping it would be faster. But no! Just cancel my order! I am not happy with your service!
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TeamGalaxyRene
Moderator
Wednesday, November 23rd, 2022 08:22 AM
in
Sorry to hear, ryanjaspher, about your unpleasant experience with our customer service regarding your order delayed delivery. We really understand where your frustration is coming from.
Allow us to further assist you, by giving us the reference number here, so we can escalate to the concerned department team.
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ryanjaspher
Active Level 1
Wednesday, November 23rd, 2022 08:33 AM
in
PH221118-07824368
ryanjaspher
Active Level 1
Wednesday, November 23rd, 2022 08:37 AM
in
Was it shipped last Nov 21? Or 4 of your agents did not provide me with the correct update?
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ryanjaspher
Active Level 1
Thursday, November 24th, 2022 03:04 AM
in
Any update?
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