title:
Delayed delivery
(Post creation time:
Saturday, July 29th, 2023 11:53 PM
)
1787 Views
Posting here for attention. First time Samsung customers, we ordered a full kitchen set of appliances, the bespoke all white model, we ordered based on the fact that the delivery was supposed to happen on July 26, 2023,l. Right after we placed the order, we got an update stating that the delivery has been delayed to August 11, then another update stating that delivery is not pushed out to August 12 to August 19. The delivery keeps on getting pushed out. We are remodeling our kitchen and almost done, we have no appliances in our house and the delay has also delayed our remodeling project, we are paying the contractor for idle time, my wife has called Samsung at least 7 times, they always answer from the Philippines and they are not very helpful. We don’t know what to do at this point, canceling the order and going with Whirlpool will probably be our last resort. Shame on Samsung, we’ve been warned before we order to stick with American brands like Whirlpool, but we didn’t listen. It turned out the store was right.
we need this resolved ASAP.
Related Content
My entire delivery is delayed
in Support Thursday, September 28th, 2023 09:51 PM
Delayed delivery of S24 Ultra Pre-Order
in Galaxy S Thursday, February 1st, 2024 02:48 PM
S24 Delayed Delivery
in Support Friday, February 2nd, 2024 01:07 AM
Samsung watch 4 DELAYED DELIVERY
in Wearables Thursday, March 17th, 2022 12:55 AM
Order Delivery Delayed
in Support Wednesday, November 23rd, 2022 08:13 AM
butete
Expert Level 5
Saturday, July 29th, 2023 11:56 PM
in
0 likes
Supergirl1
Active Level 1
Saturday, July 29th, 2023 11:59 PM
in
butete
Expert Level 5
Sunday, July 30th, 2023 11:39 AM
in
Supergirl1
Active Level 1
Monday, July 31st, 2023 08:25 AM
in
0 likes
Robert_a
Active Level 1
Monday, July 31st, 2023 02:30 PM
in
Hi @supergirl1, here’s the order number:
US139651974, it’s under my wife’s name.
Thanks
0 likes
bagol1209
★
Sunday, July 30th, 2023 05:40 AM
in
0 likes
Robert_a
Active Level 1
Monday, July 31st, 2023 02:31 PM
in
We ordered directly from Sumsung.
0 likes
Anonymous User
Beginner Level 1
Sunday, July 30th, 2023 07:12 AM
in
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=723&PROD_ID=G303850
Samsung products are good but sometimes the cs is bad. I hope they assess their cs and make it better.
0 likes
TeamGalaxyRene
Moderator
Monday, July 31st, 2023 02:32 AM
in
Hello there! Robert_a,
I'm TeamGalaxyRene and I hear you, and more than glad to assist you.
It should not be happening to you and I feel you. Sorry for the inconvenience. Let me help by providing us order number or any reference # here (no personal details) and/or use below channels to contact our Samsung Customer Care support in order to expedite and follow-up your delivery with the dedicated team.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
0 likes
Robert_a
Active Level 1
Monday, July 31st, 2023 02:32 PM
in
Here’s the order number: US139651974
0 likes
TeamGalaxyRene
Moderator
Monday, August 7th, 2023 02:51 AM
in
Hello there! Robert_a,
This is to inform you that I could not able to check your order due to non-direct access. As much as we want to extend the help, we need to go through the Samsung US support channels.
And what I've found is the link that will be able to support you further in finding out the status of the delivery of your ordered items as per the below.
https://www.samsung.com/us/support/order-help/
I hope with this direct line of communication to the proper Samsung US channel(s), it will be closer now to have these items delivered on your preferred date and time.
Stay safe and have a nice day ahead! Thanks for contacting Samsung Philippines.
0 likes