Mobile data not working

Hello Isuda,

Thank you for reaching out to us in order to find out the solution/s with your Samsung Galaxy S22 Ultra having issues connecting to mobile network.

After trying everything you can do on your own to get your mobile data working, we know how you feel right now. But don't worry; we're here to help, offer quick fixes, and provide solutions to your issues.

To figure out why your mobile data network isn't working, you need to try the following basic tips and tricks.

A) Ensure that your device is up-to-date with the latest software updates.

Settings > About Phone > Software updates > Download and install > Follow on-screen notifications.

B) Check the network connection.

Check to see if your internet connection signal is strong. If your network coverage is poor, you might experience the mobile connectivity not working properly. Please reconnect to the Wi-Fi and/or Router with strong network coverage to fix this.

And/or contact your Mobile Network Service provider in order to find out the signal in your coverage area.

C) Turn off and on Wi-Fi.

If you've turned on your phone Wi-Fi for a while, it might go into battery-saving mode. In this case, restarting your phone connection might be helpful. To turn it off and back on, simply swipe down the quick-setting panel and tap the, "Wi-Fi" & "Location" shortcut.

D) Turn on and turn off Airplane mode.

All active connections are simply cut off when airplane mode is turned on, and they are restored when airplane mode is turned off.  To disable airplane mode, please pull down the quick-setting panel and tap "Airplane mode," wait a few seconds, and then tap it again.

E) Disable Power Saver.

When turned on or used, Wi-Fi can drain a lot of battery power. Please plug in your charger and allow the device to charge for a while if your battery is too low.

F) Enable Google Location Accuracy.

Google estimates your location data using Wi-Fi, Bluetooth, Mobile Data, and GPS to improve accuracy on your mobile device. If your location doesn't work, turning on Google Location Accuracy might help.

• Simply draw down the quick-setting panel.
• Tap and hold on the 'Location' shortcut to go straight to the location settings.
• Tap "Google Location Accuracy" and then toggle on the service.

G) Enter Safe Mode.

• Long-press the power button to launch the power menu.
• Now long-press on the 'Power off' menu until a window appears.
• Tap 'Yes' on the screen to reboot into Safe Mode.

H) Submit an error report on Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data. 

Step 3. Select Symptom category. "Networking/Connectivity"

Step 4. Describe problem in detail and SEND.

How to submit an error report on Samsung Members app?

I) Run Diagnostics under Samsung Members app.

1. Run Samsung Members and select Diagnostic menu.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

 SIM Card & Mobile Network

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

J) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html