‎Mobile data not working | Samsung SEAO Community

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mionotyamaha

Active Level 3

last edited

Thursday, January 19th, 2023 05:29 AM

in

Galaxy A

I need help, mobile data is not working...i already did network setting reset...what should i do now?

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TeamGalaxyRene
Moderator
Thursday, January 19th, 2023 05:41 AM

in

Galaxy A
Hello mionotyamaha,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues with non-working mobile data and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

If that doesn't work, try troubleshooting a mobile data issue as follows:

1) Check Mobile Data connectivity by checking the signal strength on your device. Try moving to a more open area to improve signal reception.

2) Check other network devices. There may be a poor signal issue or there's an on-going network outage in your area.

3) Disconnect temporarily from network and connecting again.

4) Check the SIM Card. Remove it from your device and make sure there's no physical damage to it. Ensure to you wipe the copper connectors on the SIM card before inserting it back.

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead!

M
mionotyamaha
Active Level 3
Thursday, January 19th, 2023 12:06 PM

in

Galaxy A
Thank you
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B
butete
Expert Level 5
Thursday, January 19th, 2023 06:09 AM

in

Galaxy A
its your telco
M
mionotyamaha
Active Level 3
Thursday, January 19th, 2023 12:07 PM

in

Galaxy A
Tinawag ko na sa smart. Active nman dw...will follow up tomorrow
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M
mionotyamaha
Active Level 3
Thursday, January 19th, 2023 12:07 PM

in

Galaxy A
I can receive messages nman..d ako mka call and data..pati *123# nag eerror
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D
Dio0330
Active Level 1
Thursday, January 19th, 2023 09:07 AM

in

Galaxy A
Yes, the same problem with my Galaxy A52 5G, signal problem both sim1 and sim2, it's gone like 2mins to 3mins interval or more, wasting my purchase of internet data it's not working.
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D
Dio0330
Active Level 1
Thursday, January 19th, 2023 09:08 AM

in

Galaxy A
OMG I'm a big fan of SAMSUNG BRAND I'm disappointed.
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D
Dio0330
Active Level 1
Thursday, January 19th, 2023 12:15 PM

in

Galaxy A
Wala pa, online ba yan or kailangan puntahan?
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Dio0330
Active Level 1
Thursday, January 19th, 2023 12:15 PM

in

Galaxy A
Disappointed talaga
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M
mionotyamaha
Active Level 3
Thursday, January 19th, 2023 12:24 PM

in

Galaxy A
Mas okay pg pupuntahan mo..dalhin mo resibo kc sayang yung warranty. May mga stores na need ng appointment online..check mo nalng kung saan ang pinaka malapit na samsung care/store sa location mo then try to message or call them first.
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D
Dio0330
Active Level 1
Thursday, January 19th, 2023 09:13 AM

in

Galaxy A
This problem happened after the Android 13 update, and the battery drained fast, I already updated of monthly security update dated January 2023, and nothing's happened to improved about the issue. Wasting hard earned money.
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M
mionotyamaha
Active Level 3
Thursday, January 19th, 2023 12:11 PM

in

Galaxy A
Nailapit mo nba yan sa samsung care?
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S
summeRamirez
★
Friday, January 20th, 2023 08:34 PM

in

Galaxy A
Did you send an error report after experiencing these issues pagkatapos mo mag upgrade ng software?
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X
xWinWinx
Active Level 3
Thursday, January 19th, 2023 02:06 PM

in

Galaxy A
Same issue with my s21u. I need to switch between 5g to lte lalo sa Baguio very unstable yong data connection nila. sa Manila, hindi naman, nagagamit ko yong 5g network pero dito sa Baguio hindi. Try nyo i switch yong network nyo sa LTE/3G/2G instead nang 5G/LTE/3G/2G baka mag work.
M
mionotyamaha
Active Level 3
Thursday, January 19th, 2023 10:05 PM

in

Galaxy A
Thank you for this...ibig sabihin lng nyan weak ang phone na to.hehe nkaka disappoint..for 10 yrs ngayon lng ulit nag samsung ganito pa tskk
S
summeRamirez
★
Friday, January 20th, 2023 08:46 PM

in

Galaxy A
What's your specific unit?

If you're an iPhone user for the past 10 years, please understand that the A series ay midrange. Units from these series may not be comparable to even "lower end" or even earlier models of iPhones.
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Mobile data not working

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