title:

MISSING SIM CARD MANAGER

(Post creation time:  

Saturday, January 20th, 2024 08:57 AM

)

4651 Views

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lenmik

Active Level 2

last edited

 

Saturday, January 20th, 2024 08:59 AM

 

in

 
Hi. I just wanted to know why my phone (Galaxy Z Flip 5) has no SIM Card Manager? I can't install my E-SIM from my old Iphone 11. The ESIM compatibility is the main reason I bought the galaxy Z Flip 5 for an uprade but it is very disapplinting that I cannot install my E-SIM. Please help. Firmware is F7310ZCS1BWL7
    • E

      EllisKai

      Expert Level 2

      Saturday, January 20th, 2024 09:07 AM

       

      in

       
      Is it not carrier locked?

      What do you see when you search 🔎 "sim" in settings?

      *I don't have a Z flip1705741738331.jpg

      0 likes

      L

      lenmik

      Active Level 2

      Saturday, January 20th, 2024 01:29 PM

       

      in

       
      Can't this be possibly solved through software update?

      0 likes

      E

      EllisKai

      Expert Level 2

      Saturday, January 20th, 2024 01:30 PM

       

      in

       
      I'm not sure if there's a single SIM variant of the Z flip series.
      You can search the web for the specs of your phone model number - the SM-*** you can find in the about phone.

      0 likes

      E

      EllisKai

      Expert Level 2

      Saturday, January 20th, 2024 01:33 PM

       

      in

       
      It is more likely on the hardware side of things.

      0 likes

    • S

      sinosibee

      Active Level 7

      Saturday, January 20th, 2024 02:42 PM

       

      in

       
      Did you get your phone from a network carrier? Usually, If the SIM Card Manager is missing on your device, it's likely your carrier disabled this feature. So if you want to add in a new e-sim, you would have to call or visit their nearest store so they can register the e-sim.

      If its not, can you share where you purchased your device? You can also go to a service center near you to have it fixed.

      0 likes

      J

      Jamapeee

      Active Level 4

      Sunday, January 21st, 2024 07:00 AM

       

      in

       
      If from Kimstore yung Z Flip mo, and the price is lower than the PH Variant (mga around 30k PHP) its probably a Taiwan or Hongkong Variant

      0 likes

      L

      lenmik

      Active Level 2

      Sunday, January 21st, 2024 09:35 AM

       

      in

       
      Is it a clone?

      0 likes

      J

      Jamapeee

      Active Level 4

      Sunday, January 21st, 2024 09:42 AM

       

      in

       
      If it's legit Kimstore, it's not a clone. That's a real Z Flip 5 but sold from a different country. So as sinosibee also said, some features, configurations and warranty will vary from the PH Variant sold locally

      0 likes

    • R

      Rej2020

      Beginner Level 2

      Tuesday, May 7th, 2024 02:11 AM

       

      in

       
      We have the same problem. Have you solved this yet?

      0 likes

    • R

      Rej2020

      Beginner Level 2

      Tuesday, May 7th, 2024 04:56 AM

       

      in

       

      Found out that it depends on where it was manufactured. Samsung Flip 5 HK version only supports 1 sim. No e sim. There's nothing you can  do here. I have the same problem. 

      0 likes

    • M

      Members_B497qtX

      Beginner Level 2

      Monday, July 1st, 2024 09:38 AM

       

      in

       

      I have the same problem on my Flip 4.
      Reading this Thread is very enlighting as Samsung Support Australia
      sent me various instructions that MIGHT fix the missing Sim manager
      Problem . As this was a lengthy process that might mess up my phone
      I asked them to confirm my Device had the Hardware in first place .
      They had all the vital Device Info on 1st contact .
      Only then did they refer me to Hong Kong Support that did not answer my enquiry .
      One would think Samsung is one company that shares a data base
      of all their manufactured phones .
      It is hard to believe Samsung would manufacture the same Model
      with different hardware , so I assume this is a software Issue .

      0 likes

    • M

      Members_B497qtX

      Beginner Level 2

      Thursday, July 4th, 2024 10:38 AM

       

      in

       

      I just received an Answer from Hong Kong support :

      "We regret to inform you that Samsung Hong Kong smartphones do not support e-sim. "

      Unfortunatly  they do not specify if it is the Hardware or Software missing to support the e-Sim .

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