‎Free Tablet redemption | Samsung SEAO Community

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Coy01

Active Level 1

last edited

Thursday, January 5th, 2023 01:11 AM

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Support

Why is shipping of my free tablet taking so long? It has been in pending shipping status since 12.19.2022

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TeamGalaxyRene
Moderator
Thursday, January 5th, 2023 02:18 AM

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Support
Hello Coy01,

Sorry to hear that, about your experience with the redemption process having issues with pending shipping status since 19 December 2022, and we apologize for the inconvenience it caused you.

May you please provide any reference # here, so I can expedite the delivery & follow-up with the concerned dedicated team.

Rest assured that, you will receive an updates through your registered email address only.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)
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Coy01
Active Level 1
Thursday, January 5th, 2023 02:31 AM

in

Support
Hi. Here you go (attached screen shot)
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basuragirl
Active Level 6
Thursday, January 5th, 2023 10:56 AM

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Support
Hi @TeamGalaxyRene can you also please check mine too? 🥺

Claim No. PHG20221201015313-977
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Coy01
Active Level 1
Thursday, January 5th, 2023 01:04 PM

in

Support
So I did get an email- for a status update-- that it is still being processed. Like? 🙄 I thought there's a way to expidite?
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summeRamirez
★
Thursday, January 5th, 2023 03:12 PM

in

Support
Most likely out of stock. If I'm not mistaken hiwalay yung stocks ng redemption team from the SES stocks.
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Coy01
Active Level 1
Thursday, January 5th, 2023 03:29 PM

in

Support
I felt misled during POS. Walang sinabi na subject to availability yung redemption ng free device. I was only told to wait for 2 weeks
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EiKinYu
Active Level 4
Friday, January 6th, 2023 06:04 AM

in

Support
Bad shopping experience samsung. Please fix this.
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Shine13
Beginner Level 2
Wednesday, January 11th, 2023 06:25 AM

in

Support
Same here. Since December 19, 2022 it still says pending shipping.
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EleanorAnn
Beginner Level 2
Sunday, January 22nd, 2023 02:16 PM

in

Support
Hi, paano nyo po na check? Meron po bang link to track? Thank you
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title:

Free Tablet redemption

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