title:

Fingerprint Sensor

(Post creation time:  

Monday, August 7th, 2023 11:14 AM

)

1330 Views

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PUFFY_AmiYumi

Expert Level 5

last edited

 

Tuesday, August 8th, 2023 10:33 AM

 

in

 

I tried the fingerprint on S23+ but still not working even I changed the tempered glass while the fingerprint sensor on A73 is fine. What's the difference? 🤔 S23+ (left) ; A73 (right)

 
 
    • D

      dorefrain

      Active Level 7

      Monday, August 7th, 2023 12:21 PM

       

      in

       
      S23+ uses "ULTRASONIC" under display fingerprint scanning while A73 uses "OPTICAL" display fingerprint scanning.
      I you want to know more the meaning and features of this two methods just search it on Google.
    • T

      Monday, August 7th, 2023 12:44 PM

       

      in

       

      Hi PUFFY_AmiYumi. I understand you're having issues with your fingerprint scanner. Have you tried turning on Touch Sensitivity in your Galaxy S23+'s settings? You can also try pressing harder, and let us know how it goes. 

    • R

      rg_x

      Expert Level 1

      Tuesday, August 8th, 2023 03:14 AM

       

      in

       
      Ultrasonic Fingerprint scanner on S23+ is more sensitive than the A73's Optical scanner. You need a special kind of tempered glass that is compatible with the ultrasonic scanner.
    • T

      Tuesday, August 8th, 2023 10:30 AM

       

      in

       

      Hello PUFFY_AmiYumi,

      Thanks for reaching out to us here in order to find out about what's the difference between the fingerprint feature on Samsung Galaxy S23+ and Samsung Galaxy A73. And I hope with the replies given by our dear Samsung members and moderators, you are satisfied.

      For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

      https://samsung-livechat.sprinklr.com/seao/ph/index.html 

       
      Or our Samsung Customer Care direct hotline numbers below.
       
      #GALAXY or #425299 [Mobile Phones & Tablets]
      Available 24/7
       
      1-800-10-7267864 [All Product, Toll Free, PLDT]
      1-800-8-7267864 [All Product, Toll Free, Globe]
      842 221 11 [All Product, Landline]
      Daily (8:00am to 8:00pm)
       
      Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
       
      Stay safe and have a nice day ahead! Thanks for contacting Samsung.

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