title:
Wifi problem
(Post creation time:
Friday, June 25th, 2021 09:44 PM
)
1297 Views
Hi. Can anyone tell me why I can't connect to hidden wifi network (PLDT) tinry ko na sya ng pa ulit-ulit, 2g lang talaga ang meron hindi 5g, fibr problem po, kahit mag add network ako di pa rin po. Need lang po, asap. 😔 Sana may sumagot kung sa cellphone ba to, A12 gamit ko po, and tinry ko sa phone ng brother ko oppo and sa iPhone may 5g po sa kanila. 😔 Salamat sa makasagot.
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Selected Answer
TeamGalaxyRene
Moderator
Saturday, June 26th, 2021 02:47 AM
in
Hey there, Samantha! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).
As your fellow member suggests here, that your device is not supported with 5G band, that's why you can't connect to 5G networks. Hope you're concern is resolved. Stay safe. Enjoy the weekend! 😊
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Carlo18
Active Level 6
Saturday, June 26th, 2021 12:07 AM
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yanna_27
Active Level 1
Monday, May 30th, 2022 09:53 PM
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yulsganda
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Friday, December 2nd, 2022 07:48 AM
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TeamGalaxyRene
Moderator
Friday, December 2nd, 2022 07:52 AM
in
Hello yulsganda,
Thanks for your inquiry, here.
You may reach out to PLDT Customer Service in order to find out the status of a signal in your coverage area as they are more than happy to assist you.
For more assistance, you may contact us on our online Samsung support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.
https://www.samsung.com/ph/support/service-center/
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JustAguynamedCappy
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JustAguynamedCappy
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nopee
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yanna_27
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mian99629
Active Level 1
Friday, August 22nd, 2025 10:41 AM
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