title:

Samsung notes

(Post creation time:  

Thursday, September 9th, 2021 12:26 AM

)

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L

Lonniejc

Active Level 1

last edited

 

Thursday, September 9th, 2021 12:26 AM

 

in

 

Bought a new Gallery  fold 3 today. Set up new samsung account. Didn't recognize either of my emails so I set up a new one with new password and now I can't open up my notes I had locked from my old phone. I have all my passwords in thise locked notes. How can I get them opened. Need help! Thanks.

 

    • S

      SamsungRightCare

      Community Manager

      Thursday, September 9th, 2021 01:39 AM

       

      in

       

      Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

      I am very sorry to hear about this issue. No worries, I'll try to help you. 😁 For this once, since you already made a new account, your old notes will no longer be there in your new account. But, we can try to recover your old Samsung account. Use a phone or a computer to navigate to the account retrieval page on the Samsung website. Select the Reset password tab, and enter your email or phone number associated with your Samsung account. (https://account.samsung.com/accounts/v1/MBR/resetPassword) Then, select NEXT. An email will be sent to your inbox; follow the instructions in the email to reset your password. Thank you for trusting us. 💓 Hope to have helped you out. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe and have a nice day ahead! 

    • B

      Thursday, September 9th, 2021 02:23 PM

       

      in

       
      Have you tried using the "Smart Switch" app?

      0 likes

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