title:
Samsung S23+ Issue:
(Post creation time:
Tuesday, March 14th, 2023 01:09 PM
)
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TeamGalaxyRene
Moderator
Wednesday, March 15th, 2023 03:08 AM
in
Hello Zhinc,
Thanks for letting us know here about your experience with your Samsung Galaxy S23+ and Samsung Galaxy Buds Live having issues when connecting to your car Bluetooth, and we apologize for the inconvenience it caused you.
Before you try out the below recommendations as to your solutions, be sure to check if your device's software and related apps (Android Auto and or Toyota Audio) are updated with the latest version. Please check how to update your mobile device's software in the following order:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
While it takes time to connect your devices to your Toyota Audio, it has something to do with the initialization or familiarization process (car kit’s design concept). So, we appreciate your patience in this regard.
In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Bluetooth".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
https://www.samsung.com/ph/support/service-center/
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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TeamGalaxyDD
Moderator
Wednesday, March 15th, 2023 07:27 AM
in
Hey Zhinc!
I get it, it can be frustrating when pairing takes a while.
Here are some reasons why:
As for the Toyota Audio issue, it must be because the two devices do not share the same Bluetooth codec. As you know, your Galaxy S23+ comes with Bluetooth 5.3 support. The delay might be due to your phone figuring out which codec to use with your Toyota Audio.
But I'd like to follow up - did you end up connecting your device?
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Zhinc
Active Level 3
Saturday, March 18th, 2023 12:15 PM
in