‎S23+ wifi issues | Samsung SEAO Community

T

Tuesday87

Beginner Level 2

last edited

Monday, June 12th, 2023 11:39 PM

in

Galaxy S

Spoiler

after a month of using my s23+ it keeps disconnecting /reconnecting from our wifi.

My husband and i have the same phone and setting and everything. But my phone is only one having this issue.

What should i do? It's from a globe plan

B
butete
Expert Level 5
Tuesday, June 13th, 2023 01:01 AM

in

Galaxy S
its your router
0 likes
T
TeamGalaxyRene
Moderator
Tuesday, June 13th, 2023 06:31 AM

in

Galaxy S
Hello Tuesday87,

We are sorry to hear about your experience with your Samsung Galaxy S23+ having issues with Wi-Fi connectivity.  I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Reset network settings.

Step 1. Go to Settings and select General management.

Step 2. Select Reset.

Step 3. Select Reset network settings.

Step 4.Check the on-screen information and tap Reset settings.

Step 5. Tap Reset.

Note:  Please note that resetting your networks will reset your Wi-Fi, Bluetooth, and other network settings.

You may check also your router settings.

Contact your carrier.

If you tried the methods listed above but you are still unable to use Wi-Fi with your device, you may be experiencing a cell coverage issue. Please contact your service provider for further assistance.

Also, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

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S23+ wifi issues

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