‎Inconsistent Software Update | Samsung SEAO Community

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CookieM23

Active Level 4

last edited

Tuesday, July 25th, 2023 11:21 PM

in

Hello everyone I would like to ask if ur battery life is inconsistent everytime updating the phone software because for some no reason there are times that the update gives you excellent battery but after updating it to the latest version **bleep** the battery performance is draining fast especially when in stand by mode.

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ProCo
Expert Level 5
Wednesday, July 26th, 2023 12:22 AM

in

Galaxy S
Good day! You should try running your device Diagnostic button from the Apps for you to understand, on what causing the issue on your battery. Hence: during system updates, you must allow your device on handsfree avoid using it during the update.
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iNcEnDiArY
Active Level 5
Wednesday, July 26th, 2023 01:42 AM

in

Galaxy S
The Good Guardian module suggesta running the App Booster after software updates, then weekly after that. Can be found in the Fine Lock app, I cant find it inside Good Lock. Maybe it could help
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TeamGalaxyRene
Moderator
Wednesday, July 26th, 2023 10:10 AM

in

Galaxy S
Hello there! CookieM23,

Thanks for letting us know here your experience with the recent updates on your beloved Samsung Galaxy phone having issues with the fast-draining battery. I feel and understand why you are worried for a device that you've take care so much, if my device is facing similar experience, I will be bothered too. But don't fret, I will try to assist you to the best of my abilities.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Battery consumption and lifespan varies depending on a number of factors, including the frequency of device use, the number of installed and running apps, operating system errors, and network connectivity. 5G networks may drain the battery faster, but Galaxy phones use advanced AI-based software to efficiently control battery consumption to suit your usage patterns.

5G service may consume more battery.

While connected to a 5G network, your phone may consume more battery than usual. Current 5G services are compliant with the Non-Standalone (NSA)* standard, which uses 4G (LTE) and 5G together. Therefore, 5G and 4G (LTE) circuits are used simultaneously for the high-speed processing of large-capacity data.

Since your phone is connected to multiple networks at the same time, the battery may drain faster than you would typically expect, and your phone may get a little warmer than when solely on 3G or LTE. To make up for this, you can use features that will optimize and improve your phone's overall performance.

* NSA(Non-Standalone): The first roll-out of 5G networks and devices will be brought under Non-Standalone (NSA) operation, which is to say that the 5G networks will be supported by existing 4G infrastructure. Thus, 5G-enabled devices will connect to 5G frequencies for data throughout but will still use 4G for non-data features such as connecting to the base stations and servers.

Note:

If you feel the device overheats, do not use it for a while and wait while the device cools.

When you are indoors with weak signals or poor reception where the service provider’s base station cannot support or if there are obstacles around, the 5G signal of the device may weaken or switch to a 4G network.

How to optimize your phone battery.

If you want to extend the battery lifespan of your phone or if you feel that the battery is draining fast, you can optimize your phone overall, manage app power as well as optimize individual apps. You can reduce battery consumption in the following ways.

Optimize the overall usage of your phone.

You can optimize your phone using the Device care feature to reduce battery consumption by closing unused apps and controlling abnormal battery usage. Follow the steps below.

Step 1. Open Settings, and then select Battery and device care.

Step 2. Tap Optimize now. Device care automatically optimizes your phone.

The quick optimization feature improves device performance through the following actions.

Closes apps running in the background.

Manages abnormal battery usage.

Scans for crashed apps and malware.

Using the auto optimization feature

You can set the device to perform auto optimization when your device is not in use. Tap More options > Automation > Auto optimize daily and tap the switch to activate it.

Adjust Background usage limits.

The more unused apps there are running in the background, the more power your battery will use. Background usage limits can be set to reduce battery consumption. Follow the steps below.

Step 1. Open Settings, and then select Battery and device care.

Step 2. Tap Battery.

Step 3. Tap Background usage limits.

Step 4. Set the app you want to control.

You can choose from the following settings:

Put unused apps to sleep which will automatically put apps to sleep if they have not been used for a while.

Sleeping apps allows you to choose the apps that won't run in the background. You can view your current sleeping apps as well.

Deep sleeping apps will never run in the background and will only work when you open them.

Never sleeping apps allows you to choose which apps will not automatically be set to sleeping mode.

Optimize individual apps.

You can optimize individual apps to use less battery. Follow the steps below.

Step 1. Open Settings, and then select Apps.

Step 2. Tap More options (the three vertical dots).

Step 3. Select Special access.

Step 4. Select Optimize battery usage.

Step 5. Select the app you want to optimize. Optimized apps use less battery.

Note: Optimized apps will use less battery, but some background functions will be restricted.

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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Inconsistent Software Update

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