Fingerprint scanner problem

Try rescanning your fingerprint, it helps.

Try using the diagnostic checks using samsung members app. To find it just find it in the bottom menu press or find get help the click the diagnostic checks then try you're fingerprint there. If it work then try to renew you're fingerprint and make sure you're finger is dry and clean. Via lock screen in settings, Hope it helps. 😁

Hi! I'm Sam, your friendly Samsung Customer Service guy. How's your recent Galaxy experience? Have you resolved your concern? Have you tried as your fellow member suggests? Feel free to also try these troubleshooting steps at this link:

https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

Don't forget to also regularly clear data cache via settings, and clear cache partition via safe mode to refresh your device's system. Have you also checked should there be a backup unlock on your phone's security settings (ex: activate pattern lock as well, just in case the fingerprint does not work)? Hope this helps! Stay safe. Enjoy the weekend. 😊

Hi. May i ask if you are using such a tempered glass on any protector on your screen. It can may affect you Fingerprint scanner kasi. Im also using S10+